Travis Horn

Travis Horn

Information Technology Manager at American Water

1025 Laurel Oak Road, Voorhees, New Jersey, United States
HQ Phone:
(856) 346-8200

General Information


Instructor  - York Technical Institute

Vice President of Membership  - HDIS Inc

Desktop Support Supervisor  - DST Health Solutions Inc


Bachelor of Science  - Information Systems , Penn State University

Master of Business Administration degree  - Shippensburg University


Board Member  - HDI Susquehanna Valley Chapter

Recent News  

Travis Horn
Travis brings 13+ years of IT experience providing Support and Service Management. Travis is currently the Manager of Client Support Services for American Water where he is responsible for managing a geographically dispersed field services team for the Mid-Atlantic Region. Travis spent the previous 10 years at DST Systems, where he worked his way from a Desktop Support Analyst to a management role. In this role, Travis was also responsible for fostering client relationship management, and ensuring the on-time delivery of business solutions. Prior to DST, he was a senior level desktop technician at Summit Health responsible for the support of all IT related systems across three hospitals and over forty outpatient sites. His passion is being a client advocate for his customers in order to provide top notch customer service. Travis holds a Bachelor of Science in Information Systems and a Bachelor of Science in Management from Penn State University, as well as a Master of Business Administration degree from Shippensburg University.

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Travis Horn, IT Manager - American Water
Session 502: Customer Experience Is Your Target 3:15 - 3:30 Wrap-up / Adjourn Travis Horn IT Manager - American Water Travis Horn is an experienced IT leader with more than ten years of management experience in IT support. At American Water, Travis oversees a team of twenty-eight geographically dispersed technicians and is responsible for planning, organizing, and ensuring the stable operations of the desktop environment for its regulated business. He's also an adjunct instructor who teaches about technical support, professional development, and leadership skills.

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Travis Horn, IT Manager, American Water

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