Rich King

last updated 6/18/2018

Rich King

Senior Vice President of Operations at SecurityCoverage Inc

Location:
6060 Huntington Court NE, Cedar Rapids, Iowa, United States
HQ Phone:
(319) 298-4700

General Information

Experience

Director, Customer Experience - The Transamerica Institute

Director of Operations - Infinity Inc

Director of Customer Care - McLeodUSA Incorporated

Marketing Positions - Parsons Technology

Education

Bachelor of Arts degree - Business Administration , Bowling Green State University

Affiliations

Founder - Voice-of-the-Customer

Recent News  

Rich King - SecurityCoverage

Rich King
Rich King Senior Vice President, Operations Senior Vice President of Operations, Rich King, is responsible for overseeing various aspects of the company's daily operations and providing overall leadership and direction for the product support and technical help desk support groups. Mr. King joined SecurityCoverage in April 2018, and will also play an instrumental role in managing interactions with SecurityCoverage partners and their customers to ensure the company continues to provide a world-class partner and customer experience. Mr. King served as Director of Customer Experience for Transamerica from 2013 to 2018. While at Transamerica, Mr. King was instrumental in building and establishing programs focused on customer feedback that drove focus and change to enhance the customer experience. His efforts included establishing a Voice-of-the-Customer (VoC) program that leveraged Net Promoter Score (NPS), gaining insights to drive action, as well as managing multiple Customer Journey Mapping projects that brought about positive changes. Mr. King was also employed at SecurityCoverage from 2007 to 2013, serving as Vice President with responsibility for growing the company's call center operations. Rich was instrumental in launching over 40 of the company's help desk support partners. Currently the company's tier one help desk support (SC Support) is one of the company's fastest growing lines of business. Mr. King's 17+ years of operations and call center experience includes serving as Director of Operations at InfinityContact and nine years at McLeodUSA Incorporated, where he held several different roles, including Director of Customer Service. A native of Ohio, Mr. King earned a Bachelor of Science degree In business Administration from Bowling Green State University.

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SecurityCoverage Leadership and Sales Team, Executives

Rich King
Rich King Senior Vice President, Operations

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About Us

Rich King
Rich King Sr. Vice President, Retail Services Rich King Senior Vice President of Partner Services, Rich King manages operations for the ISP/Helpdesk support services. The ISP/Helpdesk center handles approximately 30,000 calls a month for 40+ Partners supporting an array of issues related to Internet, Email, TV/Video and phone related issues. Mr. King served as a Director of Operations for Infinity Contact from January 2006 until he joined SecurityCoverage in August 2007. While at Infinity Contact, Mr. King was responsible for managing the support functions for CRM Automotive Operations, directing the IT staff, recruiting & training practices as well as various special projects. Prior to joining Infinity Contact, Mr. King was Director of Customer Care for McLeodUSA, where he was employed from January 1997 to January 2006. During his nine years with McLeodUSA, Mr. King held various roles with the last six spent managing Customer Care Centers. As Director of Customer Care Mr. King created & implemented the strategic planning and development for the customer service operations. He oversaw multiple call center locations plus the field account management resources. Mr. King was prolific in developing and implementing a workforce organizational strategy that increased customer satisfaction, increased one call resolution and decreased resolution timeframes. In addition, prior to joining McLeodUSA, Mr. King spent three years with Parsons Technology in an array of marketing positions including Product Manager.

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