Ricardo Indra

Ricardo Indra

General Manager Program Management Office (Transformation) - Communication and Supporting at Telkomsel

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Kompleks Telkom Landmark TowerJl. Jend. Gatot Subroto Kav. 52, Jakarta, Jakarta, Indonesia

last updated 1/25/2018

Recent News  


Ricardo Indra, head of corporate communications at Indonesia's largest mobile phone operator Telkomsel, said that at present customers primarily utilized social media and its website to contact customer care or find information about products rather than by phone or text message.
"The number of customers contacting customer care through social media has risen significantly this year. Transactions via Twitter have jumped by 1,415 percent compared to last year, while those via Facebook have risen by 2,497 percent," he said, adding that transactions through WEBTcare had also increased by 225 percent from a year earlier. Ricardo said Telkomsel greatly benefited from social media and website communication because suggestions as well as complaints from customers could be addressed in real time as soon as they were submitted.

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Ricardo Indra, Telkomsel spokesman, added that mobile operators have sought to increase their number of smartphone users through the collaboration with Samsung.

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Telkomsel spokesman Ricardo Indra said the company was willing to settle the problem objectively, and that services to customers would not be disrupted.
"During the settlement process, Telkomsel assures its customers that its services won't be disturbed," he said.

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