Nick Middleton

Client Relationship Manager at Footdown Ltd

Location:
Dirac Crescent Emersons Green, Bristol, Bristol, United Kingdom
Company:
Footdown Ltd
HQ Phone:
+44 1225 465640
Wrong Nick Middleton?

Last Updated 12/2/2017

General Information

Employment History

Head of Strategy and Design - Payments  - TSB Bank plc

Programme Director  - TNT 89

Head of Payments Strategy and Architecture  - Nationwide Building Society

Head of Risk Global Payments  - Lloyds TSB Bank plc

Senior Programme Director  - Lloyds TSB Bank plc

Education

Cardiff University

Affiliations

Business Analyst  - Lloyds TSB Bank plc

Board Member  - Faster Payments Scheme Limited

Programme Director  - The Royal Bank of Scotland plc

Sales Advisor  - HUGO BOSS AG

Senior Project Manager  - VocaLink Limited

Web References  

About Us - Footdown

Nick Middleton
Responsible for Footdown's client delivery, F1.1 data analysis and customer training and support, Nick is the critical link between a rapidly advancing product and exceptional client service utilising his background in the banking sector through Barclays, Lloyds, HSBC and the Royal Bank of Scotland. In his own time, Nick is a keen sportsman with a particular passion for hockey and cricket whilst also able to turn his hand to new and exciting things in the kitchen.

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The Footdown team of client service, consultancy and development experts

Nick Middleton
Client Relationship Manager

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Nick Middleton, Client Relationship Manager

Nick Middleton, Customer Relationship Manager
Nick Middleton Client Relationship Manager Nick is Client Relationship Manager and Footdown and is responsible for overseeing Footdown’s portfolio of clients, working closely with them to ensure they receive excellent customer satisfaction. Nick is also responsible for administering Footdown's F1.1 within organisations, setting up events, tailoring them to meet the needs of each client, collating the results and report writing. A key link between clients, consultants and the product, Nick is involved in the upskilling of consultants around F1.1. He regularly updates the consultancy team on developments in the capability of the product and where necessary feeds back to the product team on features that would aid consultancy. Nick also demonstrates the product to current and potential clients. As Client Relationship Manager, Nick is constantly working with clients to understand their specific requirements and making sure Footdown fulfils them - often liaising with clients and consultants to create bespoke programmes of work. In charge of resourcing, Nick manages a team of associates, selecting the appropriate consultants for each client’s needs. Passionate about customer service, Nick's background is client orientated and relationship focused. At The Royal Bank of Scotland he was a Customer Advisor, a customer facing role that involved helping customers with all their financial needs, providing solutions and ensuring they became advocates of the bank. Prior to this, Nick has worked with adults with learning difficulties, providing care and support during their everyday lives. A Chemistry graduate from Cardiff University, Nick brings a methodical, precise and analytical approach to Footdown.

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