Teleperformance
2016-present (8 years)
Founded in 1978, Teleperformance provides outsourced omnichannel customer experience management services worldwide. It offers analytics solutions including InTouch, an in-depth analysis solution; Smart Cast, a forecasting solution; and On Target, a predictive solution. The company also provides automation solutions that incorporates natural language processing and proprietary omnichannel platforms; back-office solutions, fraud prevention, order management, case management, billing, coding, chargeback, and collection services; and contact center solutions comprising customer care, technical support, and sales solutions, as well as credit and collection solutions. The company is headquartered in Paris, France.
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