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Wrong Michael Lynn?

Michael D. Lynn

Professor

Cornell University

HQ Phone:  (315) 788-8450

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Cornell University

203 North Hamilton Street

Watertown, New York, 13601

United States

Company Description

Located in Ithaca, NY, Cornell University is a private institution that was founded in 1865. Today, it consists of 14 different schools that operate under the umbrella of the university. Cornell ranks 15 on the list of best national universities, 16 on the lis...more

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Employment History

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Lecturer In the Department of Mechanical Engineering

University College Dublin


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Associate Professor at the School of Hotel Administration of Cornell University

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Education

Ph. D.

Cornell University


Ph.D.

Social Psychology

the Ohio State University


Ph.D.

human resource management

Cornell's School of Industrial and Labor Relations


bachelor

psychology and economics

University of Texas at Austin


master's thesis

Ohio State University


Web References(135 Total References)


Filmmakers behind "Where's My Food?!"

Featured experts in the film include Cornell University's Michael Lynn, Ph.D., who describes how tipping works from psychological and socioeconomic perspectives.


http://www.zhentiweb.com/a/viewthread.php?action=printable&tid=17

Michael Lynn, an associate professor of consumer behavior and marketing at Cornell's School of Hotel Administration, has conducted dozens of students of tipping and has concluded that consumers assessments of the quality of service correlate weakly to the amount they tip. Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilledâ€"â€"in other words, customers tip more when they like the server, not when the service is good.Mr. Lynn's studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers,. 53.According to Michael Lynn's studies, waiters will likely get more tips if they______ A. have performed good service


editorial review board

Mike Lynn Cornell University


The No-Tipping Point - Freakonomics Freakonomics

But also because, as Michael Lynn from the Cornell School of Hotel Management explained, tipping can be discriminatory:
MICHAEL LYNN: Attractive waitresses get better tips than less-attractive waitresses. Slender women get better tips than heavier women. Both groups, blacks and whites, will tip a white server more than a black server. And that's even controlling for perceptions of service quality. It's discriminatory. So what would Michael Lynn do about tipping? LYNN: You know, I think I would outlaw it. Michael Lynn, Professor, Cornell University School of Hotel Administration RESOURCES Tags:Abram Bissell, Alison Hockenberry, Arwa Gunja, Caroline English, Christopher Werth, Danny Meyer, Erin Moran, Greg Rosalsky, Jay Cowit, Kasia Mychajlowycz, Magnus Torfason, Merritt Jacob, Michael Lynn, Pamela Vachon, Sabato Sagaria, Simon King


The No-Tipping Point (Rebroadcast) - Freakonomics Freakonomics

But also because, as Michael Lynn from the Cornell School of Hotel Management explained, tipping can be discriminatory:
MICHAEL LYNN: Attractive waitresses get better tips than less-attractive waitresses. Slender women get better tips than heavier women. Both groups, blacks and whites, will tip a white server more than a black server. And that's even controlling for perceptions of service quality. It's discriminatory. So what would Michael Lynn do about tipping? LYNN: You know, I think I would outlaw it. Michael Lynn, Professor, Cornell University School of Hotel Administration RESOURCES


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