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Wrong Maxine Walker?

Maxine E. Walker

Vice President, Western Division Claims Manager

FM Global companies

HQ Phone:  (401) 275-3000

Direct Phone: (972) ***-****direct phone

Email: m***@***.com

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FM Global companies

270 Central Ave.

Johnston, Rhode Island, 02919

United States

Company Description

Established nearly 200 years ago, FM Global is a mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its client-owners. These owners, who share ...more

Find other employees at this company (6,543)

Background Information

Employment History

Chief Diversity Officer

Aon


Affiliations

Loss Executives Association

Board Member


Education

bachelor of science degree

industrial engineering technology

Mississippi State University


Web References(14 Total References)


Maxine E. Walker

Maxine E. Walker BOARD MEMBER
BOARD MEMBER Maxine E. Walker FM Global 972-377-4808 maxine.walker/at/fmglobal.com Maxine E. Walker is vice president and division claims manager for FM Global's Western division. Based in the company's Plano, Texas, USA, office, she is responsible for overseeing all claims-handling and loss adjustment activities in the operations' U.S. territory, which includes Dallas, Texas; Los Angeles and San Francisco, Calif.; as well as Latin America. Appointed to her current position in 2006, Walker previously served as operations vice president, claims manager, for FM Global's New York operations, which is based in the company's Parsippany, N.J., USA, office. Before that, she served as forest products claims manager in Dallas, Texas; assistant claims manager for Atlanta operations; and loss adjuster. She joined the company in 1981 as a loss prevention engineering consultant. Walker holds a bachelor of science degree in industrial engineering technology from Mississippi State University, Mississippi State, Miss., USA. She sits on the board of directors of the Loss Executives Association and is a registered professional adjuster.


Spring 2017 | Robins Kaplan LLP

For our Spring installment of The Robins Kaplan Insurance Insight, we had the pleasure of sitting down with FM Global's Maxine Walker to get her take on mentoring and supporting women in the insurance industry.
Her teachings are echoed in this month's article on the need for gender parity in corporate leadership. Follow the Lead of FM Global's Maxine Walker. Her experience and candor highlight the need for inspiring role models and a willingness to take risks-both traits she embodies and instills in others.


http://www.lossexecutives.com/officers-and-directors/maxine-e-walker

Maxine E. Walker BOARD MEMBER
BOARD MEMBER Maxine E. Walker FM Global 972-377-4808 maxine.walker/at/fmglobal.com Maxine E. Walker is vice president and division claims manager for FM Global's Western division. Based in the company's Plano, Texas, USA, office, she is responsible for overseeing all claims-handling and loss adjustment activities in the operations' U.S. territory, which includes Dallas, Texas; Los Angeles and San Francisco, Calif.; as well as Latin America. Appointed to her current position in 2006, Walker previously served as operations vice president, claims manager, for FM Global's New York operations, which is based in the company's Parsippany, N.J., USA, office. Before that, she served as forest products claims manager in Dallas, Texas; assistant claims manager for Atlanta operations; and loss adjuster. She joined the company in 1981 as a loss prevention engineering consultant. Walker holds a bachelor of science degree in industrial engineering technology from Mississippi State University, Mississippi State, Miss., USA. She sits on the board of directors of the Loss Executives Association and is a registered professional adjuster.


Follow the Leader | Robins Kaplan LLP

FM Global's Maxine Walker on recognizing talent and embracing opportunity
In a soon-to-be 36-year career in the insurance industry, Maxine Walker has held an impressive number of leadership roles-often doing so as the first woman, person-of-color, or both, in the position. It may come as a surprise, then, to learn that Walker didn't always fully recognize her own leadership. Walker says, "While I was always ambitious, my manager saw something I couldn't see in myself. I realized others I trusted saw my potential as a leader, and it helped me acknowledge [that ability] to myself." Making good on that potential required a mix of skills: self-confidence, a willingness to take risks, an inspiring role model, and the relentless commitment to quality fostered by FM Global's intensive training and cohesive customer-care philosophy. Now, Walker has become an acknowledged leader both within FM Global and the wider insurance industry, too, particularly through her service as a Loss Executives Association (LEA) board member. To help those she leads and mentors, as well as the insurance industry as a whole, Walker uses her own experience to illustrate how to recognize talent and embrace opportunity. Similarly, Walker works with the women she mentors to help them build trust in their own capabilities and talent. Walker understands how the fear of making mistakes often holds women back. She provides coaching to help mentees overcome that fear, often by sharing times and situations where she overcame her own vulnerabilities. Walker says, "We need to make mistakes to grow. I like to instill the understanding that it's OK to trip-trust that you'll learn from your mistake and won't trip that same way again. Otherwise, you won't allow yourself the opportunities you need to grow." Walker also recognizes that women can doubt themselves and worry about being judged in a predominantly male environment. That, in turn, can result in reluctance to informally speak up at claim's meetings or give formal presentations. Walker gives an example of the coaching she provides to overcome those hesitations. She tells the women and others she mentors, "You can use the work of experts when necessary, but you need to be the one to speak to the client and you need to develop the confidence to do that. I remind them that, when giving presentations, its normal to feel like you forgot to say something, but that no one knows what you forgot, but you." No matter the situation, she believes in the paramount importance of projecting confidence. Walker emphasizes that point to those she coaches, telling them, "Just because you feel nervous or scared, others don't have to see it!" When Walker joined FM's Atlanta office, Skipper was the only other female field engineer there. Skipper's confidence and abilities, as well as the universal respect Skipper's skills engendered, both inspired and impressed Walker. Walker says, "This was 1981. From then on, Walker says, "My goal was to be so good that 'someone comes and asks for you'" for the next job or promotion. Recognizing Opportunity And come they did. Walker left the field as a loss prevention engineer to become an adjuster at the invitation-and repeated insistence-of a manager in the Atlanta office, followed by accepting an opportunity to become an assistant claims manager. Then, following the merger of the entities that now make up FM Global, Walker was encouraged to interview for a claims manager position. Despite hesitations that included the fact that she would have to relocate, and the fact that she had less practical management experience than other candidates, Walker decided to say yes and "seize the opportunity like guys often do!" Walker believes that the insurance industry has a similar opportunity to recognize and seize an opportunity. Specifically, from insights gained both at FM and her service to the LEA, Walker believes that industry as a whole needs to recognize the great opportunity of actively embracing a more diverse talent pool. She believes doing so can help the industry overcome the challenges it faces as it seeks to grow and expand in a rapidly changing world industry. She identifies FM Global's outreach efforts to engineering associations for women and people of color as effective ways to get more diversity into the industry. She also believes more broadly adopting innovations like flexible work schedules could help attract and retain more women within the industry. She says, "We need to create opportunities for people to give them a chance. Talent comes in diversity across the spectrum-and new ideas come from a lot of different backgrounds. If we want to solve the new problems the industry faces, we need to be more open to the solutions diverse talent offers." In the end, it comes down to the relationship between leadership and the willingness to take a chance. Walker says, "People were willing to take a chance on me. In return, I decided to take a chance, because I hoped younger people of color would see my achievements and be inspired." So, when it came to that job in Dallas, Walker says, "I wanted to do well so that others [like me] will get an opportunity.


Diversity and Inclusion | Robins Kaplan LLP

Follow the lead of FM Global's Maxine Walker.
Her experience and candor highlight the need for inspiring role models and a willingness to take risks-both traits she embodies and instills in others.


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