Mark Hopwood

Client Services Director at British Telecommunications plc

Location:
BT Centre, London, Greater London, United Kingdom
Company:
British Telecommunications plc
HQ Phone:
+44 20 7356 5000
Wrong Mark Hopwood?

Last Updated 10/31/2017

General Information

Employment History

Head of Service Management and Deployment  - Customer Thermometer LLP

Affiliations

Global Head of Service Management  - BT Conferencing Inc.

Web References  

Why BT Uses Our Survey Methods For Customer Satisfaction

In this interview, Mark Hopwood, BT Conferencing's Head of Service Management and Deployment, talks about why BT Conferencing chose Customer Thermometer survey methods to help keep customer service levels at their very highest.
He cites high response rates and the way Customer Thermometer respects his customers' time as critical elements in BTC's decisions.

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http://www.customerexperiencemagazine.co.uk/features/company-in-focus-customer-thermometer/

Mark Hopwood, BT Conferencing's Head of Service Management and Deployment, cites the red alert system, high response rates and the way Customer Thermometer respects his customers' time as critical elements in its decision to use the tool.

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http://www.customerthermometer.com/customer-testimonials/

Mark Hopwood, Head of Customer Service - BT Conferencing

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