Lisa Norris

Lisa Norris

Manager Network Management at SCAN Health Plan

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Location:
3800 Kilroy Airport Way Suite 100, Long Beach, California, United States
HQ Phone:
(562) 989-5100

General Information

Education

MBA  - Finance , Drucker School of Management at Claremont Graduate School

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Lisa Norris
Lisa Norris has over 15 years experience in healthcare billing administration. She has an MBA in Finance from the Drucker School of Management at Claremont Graduate School and is Co-President of the Alliance of Claims Assistance Professionals. She has been profiled in the Wall Street Journal and O Magazine.

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Lisa Norris, MBA
Founder and owner of Torrance-based business ClaimCare. Committee member: Salvation Army Adult Day Care Advisory Council. Co-President, Alliance of Claims Assistance Professionals.

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That's your "responsibility," according to Lisa Norris, co-president of the patient advocacy group Alliance of Claims Assistance Professionals.
"It's not fun going through all the insurance information," said Norris. For a service that costs $300, "you have to pay $300 before you leave the office," said Norris. "You then send the paperwork to your insurer." Your insurer may say they'll reimburse 50% of what you pay for an out-of-network visit. But even that doesn't mean you're getting back $150, warned Norris, because the insurer may only pay for what's called an allowable amount. Norris said the allowable amount can be based on what the insurer would have paid an in-network provider for the same service. "If the in-network doctor was paid $100 for an office visit, then based on that rate, you will get back $50 for going out of network and you have to pay the balance of $250," she said. Covered vs. not covered: Your doctor may be part of your plan. But the services or specialists he or she recommends may not.

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