JoAnn T. Hackos

President at Comtech Services Inc

710 Kipling Street Suite 400, Denver, Colorado, United States
Comtech Services Inc
HQ Phone:
(303) 232-7586
Wrong JoAnn Hackos?

Last Updated 10/10/2017

General Information

Employment History

Director  - CIDM


PhD  - 


Job Corner Manager  - Society for Technical Communication Inc

Founder  - DITA Users

Member of the Rocky Mountain Chapter and the Information Design and Architecture, Management  - Quality & Process Improvement

Founding Member  - IBM Corporation

Pros Founding Member  - CM Professionals Inc

Member On the Committee  - Organization for the Advancement of Structured Information Standards

Member  - Saveurs & Savoirs

Founder  - Documentation Group

Chair, Arbortext Technical Committee  - PTC/USER Inc

Web References  

Our Staff : Comtech Services, Inc

JoAnn Hackos
For more than 30 years, Dr. Hackos has addressed audiences internationally on subjects ranging from content management, project management, effective interfaces and information, minimal information products, usability testing, and online and Web-based information, to managing the information design and development process. Her workshops are dedicated to enhancing the practices and products that will best promote customer satisfaction. She authored Information Development: Managing Your Documentation Projects, Portfolio and People (Wiley 2006), Content Management for Dynamic Web Delivery (Wiley 2002), Managing Your Documentation Projects (Wiley 1994), Standards for Online Communication (Wiley 1997), and User and Task Analysis for Interface Design (Wiley 1998). JoAnn is a Fellow and Past President of the International Society for Technical Communication (STC). Dr. Bill Hackos, is cofounder with JoAnn Hackos and Vice President of Comtech Services. Dr. Hackos has focused on the design of graphic user interfaces that are easy to learn and to use. With 30 years' experience in the computer industry, Dr. Hackos understands how to increase the usability of products.

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November | 2012 | Welcome To The Content Era

JoAnn Hackos' Free eSeminar "Adopting DITA to Reduce Costs and Increase Productivity-Backing up your Claims"
Dr. JoAnn Hackos reports on the results of the 2012 CIDM (Center for Information-Development Management) business survey. The survey asks manager what predictions they included in their business cases for DITA adoption, whether those predictions were accurate, and whether they have continued to experience reduced costs and increased productivity. The results of the 2012 survey are compared with the results of the 2010 survey. Dr. Hackos presents several case studies that provide examples of cost reduction and productivity increases experienced by CIDM members. Dr. JoAnn Hackos, is the President of Comtech Services, Inc. and the Director of The Center for Information-Development Management (CIDM).

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The Challenges of DITA Adoption - Europe 2014

Keith Schengili-Roberts, DITA Information Architect at IXIASOFT, co-presented this year's keynote at DITA Europe 2014 that addressed these questions and more alongside Dr. JoAnn Hackos, President of Comtech Services, Inc.

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