Giordan Zin

Giordan Zin

Supervisor Customer Engagement at PUC Inc

500 Second Line East, Sault Ste Marie, Ontario, Canada
HQ Phone:
(705) 759-6500

General Information


PUC Supervisor - Customer Engagement Strategies Inc


Recent News  

Sault Ste. Marie PUC - News

This is why we work hard to control our portion of the bill and keep our costs as low as possible," says Giordan Zin, PUC Supervisor of Community Engagement.
"This survey is a powerful tool for customers, as it gives them a direct line to the industry regulators to have their voices heard," says, Zin.

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Look who got $100 knocked off their PUC bills! -

"We are very pleased with the amount of feedback we received from our customers," says Giordan Zin, PUC supervisor of customer engagement.

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Frozen pipes, water mains hazard of extreme cold | Sault Star

Giordan Zin, PUC's communication supervisor, said that since the annual winter season began in November, 15 broken watermains have been reported throughout the city.
"They can really freeze and break for a number of reasons," he told The Sault Star in a telephone interview. Aging infrastructure is not the only cause of the frozen or broken watermains, he said. In some cases, the earth is saturated from autumn rain, leaving pipes vulnerable to freezing and heaving, which can cause the break. High-traffic areas can also drive frost into the ground more quickly, again resulting in a broken water main. Change of pressure in the system, similar to a hydraulic jack hammer effect, can also snap pipes in the arctic temperatures. Water main breaks are usually the results of changing dynamics in the ground that cause heaving or shifts that snap the underground pipe as frost delves deep into the ground. But breaks can also occur in the spring when the ground starts to thaw, Zin said. "That, too, puts pressure on the pipes and can cause a break. It's something people can be pretty surprised about," he said. Indoors, homeowners may also experience an increased risk of frozen or broken pipes. Zin recommends that homeowners known where their main shutoff is located in case of emergency. "You want to be able to shut off that water at the source in the event of an emergency so water doesn't pour everywhere," he said. Many older stone foundation homes are often susceptible to freezing pipe. Purchasing expanding foam and spraying it in cracks inside and outside helps seal the basement walls, he said. Weather stripping, foam sleeves and heating tables, can also be used and easily installed on open pipes and elbows that could freeze, he said. Garden hoses and outside water lines should have been shut off and emptied in the fall, he said, preventing pipes from holding water, freezing and expanding. Other simple solutions include opening cupboard doors where pipes under sinks are located to allow them an opportunity to warn up to inside temperatures. Leaving a faucet running with a trickle of cold water - about the width of a pencil - will also keep water moving through the pipes and reduce the chance of freezing. Zin said the Sault PUC has an extensive list of homeowners who have a history of freezing pipes. They are notified about the colder temperatures and asked to keep their water running. "In some cases, the house could be an older one where the water service line is shallow," he said.

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