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Wrong Earle Aaron?

Earle Aaron

Director of Customer Service and Commercial Relations

Guyana Water Incorporated

Email: e***@***.gy

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Guyana Water Incorporated

Guyana

Company Description

GWI operates under the regulations as outlined in the Water & Sewerage Act 2002. As of 2007 we provided water to approximately 145,000 customers residing along Guyana's coastal belt, Bartica, Linden and the Hinterland. We also provide sewerage service to abo...more

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Background Information

Employment History

National Revenue Manager

Guyana Water Incorporated


Web References(5 Total References)


GWI's Community Connect | Guyana Water Incorporated

According to National Revenue Manager, Earle Aaron, the programme's primary aim is to provide customers with easy access to make bill payments and to query any problems they may have with their GWI bill.
"GWI distributes in excess of 300 Million liters of water daily" stated Aaron, "the Company's monthly operational costs far out weigh its revenue collection.


GWI LAUNCHES CAMPAIGN AGAINST ILLEGAL CONNECTIONS AND TAMPERING | Guyana Water Incorporated

According to GWI's Director of Customer Service and Commercial Relations, Earle Aaron, the company is more concerned about the risks that illegal connections pose to the health of customers rather than the significant revenue lost.
"In excess of 30, 000 customers on our database have been disconnected for non-payment but have never visited an office to have their service reconnected; these customers have illegally reconnected their service and we are losing valuable revenue because of this," stated Aaron, "however what is more alarming is the fact that these illegal connections can cause the safe water in our network to become contaminated and eventually affect the health of not only the delinquent customers, but all customers served by the network." "We are also appealing to those persons who are aware that their neighbors or someone in their community has an illegal connection," stated Aaron, "to show our appreciation to those reporting tampering and illegal connections, during the campaign we will credit their GWI accounts with a cash reward.


Corporate Profile | Guyana Water Incorporated

* Director of Customer Service and Commercial Relations - Earle Aaron


http://www.gwiguyana.com/?q=node/108

"We have a large number of customers on our data base who were disconnected and have not made any payments to regularize their water service," says National Revenue Manager Earle Aaron, "this limited time promotion offers these customers the chance to pay ONLY for outstanding water charges; GWI will not charge any customer reconnection fees on or before November 30, 2009."
Customers who cannot afford to pay all outstanding charges can sign up for an affordable payment plan. Aaron further stated, "we urge our disconnected customers to take advantage of this limited offer and have their service reconnected legally at no cost. Aaron emphasized that customers who illegally reconnect their water service will face harsh penalties under the Water and Sewerage Act 2002, "in light of the approaching Holiday season we've decided to be lenient with our disconnected customers, however, should these customers fail to honor their outstanding water charges, GWI will check their connections - any customer found with an illegal reconnection will face a fine of $6000. for residential customers, and $13 000. for businesses." In addition, GWI will also be waiving all tampering fees. Customers who have illegal water supply connections can visit any GWI office to have their connection regularized. No penalty fees will be charged until after November 30, 2009. "Indeed, GWI is giving back in a big way in time for the Holiday Season, "stated Aaron, "customers who would have connected themselves to our service lines can face jail time or a fine of $25,000.00 (Businesses can be fined as much as $50,000.). We urge these persons to visit us to obtain a legal water service connection; these customers will only pay $1000.00 for the service connection, absolutely no tampering fees will be charged." The Company urges customers to take advantage of the "Catch the WAIVE" promotion; failure to obtain a legal water connection will result in large penalties as stipulated by the Act. "GWI is extending good will to all our customers," says Aaron "it is our hope that they utilize these offers with the aim of improving our partnership."


http://www.guyanachronicle.com/ARCHIVES/archive%2006-02-09.html

GUYANA Water Inc. (GWI) National Revenue Manager, Mr. Earle Aaron yesterday disclosed that the sum of more than $7B, for unpaid bills, is outstanding.
As such, the utility has embarked on a stringent disconnection campaign, started February 1 in Bel Air, Lamaha Street, Kitty and Homestretch Avenue, all in Georgetown, before continuing countrywide, he announced. Aaron said GWI has been patient with customers, urging them to visit one of its offices and arrange a suitable payment plan. But that has been to no avail, as many people in arrears are not taking advantage of the offer. He said at least 150 of them are being disconnected daily, throughout the country, on a very long list of some 160,000, of which 100,000 can be severed immediately. Aaron said those in arrears and have not paid in a 28 days period will automatically lose their service. It seems that we cant get through to some people and we will disconnect you once you are in arrears, he said. Aaron said GWI will sever customers who owe for 2008 and the past five years because many of them never paid and can no longer be condoned. He explained that unmetered domestic users are required to pay $8,900 annually while those with meters and business places are charged on the basis of their usage, the latter $1,200 monthly. We are asking customers to settle their accounts because you will not be reconnected until you pay a reconnection fee of $6, 000, Aaron said. He said car wash bays, concrete block makers and water vendors will not be exempted and they are being asked to visit GWI offices and be registered. Aaron said such users will be given meters because GWI provides treated water for human consumption and not for their purposes. People have to learn how to ration treated water, conserve and report leaks because it is costly to provide, he said.


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