Duane Wilcoxson

Duane Wilcoxson

Chief Information Officer at Interra Credit Union

Location:
336 E. Lake St., Topeka, Indiana, United States
HQ Phone:
(260) 593-2223

Recent News  

The $1.1 billion Interra Credit Union based in Goshen, Ind., promoted SVP Duane Wilcoxson to chief information officer.
In addition to his responsibilities as SVP, Wilcoxson will lead the development of Interra's branch operations, e-services, information technology and project management teams. He joined Interra in November 2016 as SVP of technology. Wilcoxson has more than 19 years in the technology industry, serving in the credit union industry for the past 14 years.

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Duane Wilcoxson, chief information officer at Interra Credit Union, said, "With the outsourced model, our IT staff is not forced to manage systems day-in and day-out.
Instead we can now point these resources to solving business challenges directly, focusing their time on strategic objectives for 2018 that can keep our credit union moving forward." With EASE, Interra Credit Union is no longer required to perform routine upgrades and general system maintenance. Its core system team has essentially been redeployed to be programmers, able to devote their time to projects that bring bottom-line value to the credit union and its members. Wilcoxson explained that EASE provides the same level of agility and functionality as Episys running in-house and that connectivity to any non-Symitar third-party systems already existed in EASE's data center. Interra Credit Union also values the assurance of business continuity that EASE provides. Credit unions are increasingly outsourcing as a means to better insulate their operations from disruption and to deliver more stability across compliance objectives and system availability. Interra Credit Union's decision to outsource its core lifts the data recovery responsibility from internal resources in the case of an event to Symitar. Wilcoxson added, "The challenge was always, 'Can you exercise your disaster recovery plan?

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