Douglas Kim

last updated 7/20/2017

Douglas Kim

Chief Revenue and Customer Success Officer at Cogito Corp

Location:
100 SUMMER STREET, #1925, Boston, Massachusetts, United States
Company:
Cogito Corp
HQ Phone:
(617) 580-3101

General Information

Affiliations

Chief Revenue and Customer Success Officer and Advisory Board Member - Cogito Health Inc

Advisory Board Member - Enservio Inc

Advisory Board Member - Text IQ

Recent News  

How This Company Is Making Customer Service Calls Less Painful | Inc.com

What customers want, above all, is to feel that they're in good hands, says Douglas Kim, Cogito's chief revenue and customer-success officer.
The sense that someone knows what he or she is talking about or cares about what you have to say is exactly the sort of thing conveyed primarily through nonverbal signals, Pentland's research has shown. But maintaining the behaviors that send those signals, such as answering questions without hesitation, gets increasingly hard as cognitive fatigue creeps in over the course of a shift; to excel, workers need something stronger than a cup of coffee. "I use an analogy," says Kim.

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Cogito Engages with CareFirst BlueCross BlueShield to Enhance Member Experience | Business Wire

"We are excited to work with CareFirst to help further enhance their industry leading service experience," said Douglas Kim, Chief Commercial Officer and head of customer success, Cogito.

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