Claire Foo

last updated 2/28/2018

Claire Foo

Chief Information Oficer at Department of Environment , Land , Water and Planning

8 Nicholson St, Melbourne, Victoria, Australia
HQ Phone:
+61 1300 735 135

General Information


Director IMT Delivery - DSE

Chief Information Officer - DEPI

Director, IMT Delivery - Department of Sustainability and Environment


ANZLIC Council Member - ANZLIC

Recent News

At the CeBIT conference in Sydney yesterday, DELWP CIO Claire Foo said this unusual approach was not only effective but also necessary if progressive organisations were to get the maximum benefit from technology.
Foo said that while the community expected technology to give it easier ways of engaging with government, public sector bodies were struggling to keep up. Foo argued that, like many government IT departments, DELWP was simply too poorly resourced to keep up with the needs of its business line managers. "We might be able to give a couple of people some iPads or we might be able to develop a couple of apps but that's not going to be enough," she said. Some, Foo said, were purchasing their own devices and using cloud services like Dropbox well outside the strict security frameworks designed to protect government and citizen data. However, she said fighting shadow IT was a lost cause and that it was better to trust business units to make their own decision within a framework "without allowing a free-for-all" across the department. "One option I suppose is to lock it all down, go back to that idea of the dark art of IT - everything behind closed doors and no one doing anything without IT being in there. But that won't happen and we know what happens when we try," Foo said. They therefore make decisions based on their needs, their budgets and their resources," Foo said. She told iTnews the model was more relevant to services than consumer devices and the so-called "consumerisation of IT" that has begun challenging CIOs in recent years. It is intended more to accommodate the independent purchase of software delivered as a service than cater to personal preferences for devices among departmental staff. Foo admitted this approach had led to a degree of service duplication within the department, but argued it also cuts out the need for long and complicated tender processes driven from the upper echelons of the organisation.

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Claire Foo April 2015
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