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The Northridge Group
Business Services · Illinois, United States · 127 Employees
The Northridge Group is an award-winning, women-owned boutique consulting firm that specializes in Customer Experience (CX) and contact center operations. Serving Fortune 1000 organizations in the healthcare, finance, telecom, retail, energy, transportation, and government sectors, the company offers innovative solutions to complex business challenges. With a focus on contact center management, process optimization, training, technology, and digital transformation, The Northridge Group assists brands in achieving exceptional customer service through collaborative and value-driven consulting.Read More
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The Northridge Group News & Media
The Northridge Group's 2023 State of Customer Experience (CX) Survey Reveals Big Gap in Customer Service Expectations and Experiences
93% of Business Leaders Surveyed Believe Their Companies Make It Easy to Resolve Issues, But Only 66% Of Customers Agree CHICAGO, June 14, 2023 /PRNewswire/ -- The Northridge Group, a leading Customer Experience (CX) operations and management consulting firm, released its highly...New Study by The Northridge Group Highlights Trends in Mobile Phone Usage and Consumer Expectations for 5G
ROSEMONT, Ill.--(BUSINESS WIRE)-- #MobilePhoneUsage--A new study by The Northridge Group highlights trends in mobile phone usage and consumer expectations for 5G.The Northridge Group Announces the Appointment of Laura Inniss as Chief Operating Officer
ROSEMONT, Ill.--(BUSINESS WIRE)-- #CustomerExperience--The Northridge Group announces the appointment of Laura Inniss as the firm's chief operating officer (COO).The Northridge Group Appoints Daniel Fete to Board of Directors
ROSEMONT, Ill.--(BUSINESS WIRE)-- #CustomerExperience--The Northridge Group appoints Daniel Fete, the former chief financial officer of AT&T Communications, to its Board of Directors.
Frequently Asked Questions regarding The Northridge Group
The Northridge Group is an award-winning, women-owned boutique consulting firm that specializes in Customer Experience (CX) and contact center operations. Serving Fortune 1000 organizations in the healthcare, finance, telecom, retail, energy, transportation, and government sectors, the company offers innovative solutions to complex business challen... Read More