Selfservice Company

Location:

118 Gore RoadNew MiltonHampshireBH25 6SJUnited Kingdom View Map

Revenue:

$7 Million

Employees:

35

Phone:

+44 347 480 1648
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Description:

The Selfservice Company answers online customer questions for companies, without putting the strain on one of your employees. We create customer friendly self service solutions, and tailor these services to the needs of our clients. We use our extensive experience with self service, e-services, contact CENTERS, sales, marketing and CRM to create an optimal customer experience. In our opinion, self service can only be a success when your customers regard it as an easy and reliable way of communicating with your company. When self service is used in the right way, customer satisfaction increases, costs decrease, customer insight increases and the online sales result will be improved. The Selfservice Company has developed a unique technology, which makes an interactive dialogue with the costumers possible. This Dialogue Manager is the mastermind behind the virtual assistants. This development is an enormous improvement compared to other online self service systems such as FAQ's. The Selfservice Company works enthusiastically and successfully with over 75 people for prominent clients such as Ziggo, KPN, Rabobank, D-reizen, Wehkamp, Robeco, NS, Fortis, Essent, municipality Rotterdam, E.ON and Reader's Digest.  More than 40 of our virtual assistants are available to answer customer questions in Dutch, English and German. Every month, we answer over 5 million questions.

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