Rusthall

Location:

Rusthall LodgeRoyal Tunbridge WellsKentTN4 8SJUnited Kingdom View Map

Phone:

+44 1892 556500
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Description:

Rusthall Lodge is committed to running the Home in the best interests of the residents. The Home has been established with a quality orientated approach to the business with a high degree of quality awareness developed through all levels of staff training and management. To this end a pro-active approach is taken to introduce quality systems that incorporate audits and feedback so that every part of the Home and its services can be evaluated to ensure improvements are continuous. Each month, we carry out a number of quality audits which are then reviewed by our Compliance Committee. This greatly assists us in reducing the chances of issues rising again and allows us to continually monitor all our services. As well as our own internal audits we invite Consultants into the Home to support our own quality measures. A sample of residents, relatives and staff are interviewed and their views noted. The auditing includes a review of resident falls, accidents and weights. All information is collated and used as a basis for the monthly management meeting when any concerns can be addressed. In addition to the daily reporting by carers in each resident's care plan, a monthly review of all care plans is undertaken by the Manager. Twice a year we also complete an internal satisfaction survey that is distributed to all residents, their families and staff in order to gauge and listen to their opinions. Regular meetings within the Home happen; informal coffee mornings and Food Forums and on a monthly basis our Trustees make unannounced Home Visits to also talk to the residents and staff. All information is then fed back to the Senior Management Team and the Board of Trustees as a whole. We also engage the services of external auditing companies to inspect and advise on all aspects of Health and Safety, Fire Safety, Water Testing and much more. Our Senior Management Staff will always be available to discuss these matters with residents and their families.

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