PulmoLab

If the Customer is not satisfied with the Product purchased or if the Product purchased is defective in materials and/or workmanship, the Customer may ship the Product back to PulmoLab.com within fifteen (15) days of the delivered date, i.e., the date that Customer received the Product from PulmoLab.com. The Product must be received back into stock... in the same condition and packaging as it was when shipped out. If the defective Product is received by PulmoLab.com within the expiration of the said fifteen (15) days period, PulmoLab.com will exchange a defective Product in accordance with the manufacturer's policies less shipping or handling charges. If a Product is received back from a Customer within the expiration of the said fifteen (15) days period because the Customer was dissatisfied with the Product, then PulmoLab.com will reimburse to the Customer the cost of the Product the Customer is not satisfied with, less a twenty percent (20%) restocking fee and shipping costs. All other returns such as order error, no Return Merchandise Authorization (RMA) number, refused shipment, incorrect address, etc. are subject to said twenty percent (20%) restocking fee. After the fifteen (15) day period has elapsed, the Customer must consult the manufacturer's warranty instructions enclosed with the Product. After the fifteen (15) day period has elapsed, all returns must be made through the manufacturer for repairs or exchange under the manufacturer's warranty provisions. PulmoLab.com is an internet retail store and is not responsible for the material and workmanship of the Products. PulmoLab.com does not set up or repair Products. We do not offer 24 hour service or after hour service. For products needing on-going manufacturer maintenance - patients must make arrangements with a local homecare provider. It is the manufacturer's responsibility to stand behind the Products that it manufactures should a problem arise. If the defect is one that is not covered by warranty, then it is the Customer's responsibility to resolve ...Read More