Customer Relationship Management Institute
Business Services · Massachusetts, United States · <25 Employees
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About
Headquarters
PO Box 323, Chelmsford, Massachusetts, 01824, U...Phone Number
(978) 710-3278Website
www.crmirewards.comRevenue
$7.8 MillionIndustry
Who is Customer Relationship Management Institute
Since 1999, Customer Relationship Management Institute LLC (CRMI) has promoted that providing consistently superior Customer Experience (CX) is the most critical component of a company's' DNA. Further, that consistently exceeding customers' expectations long term builds customer loyalty which requires competent-engaged employees. As a membership-based resource, we provide "One-Stop shopping" for "everything CX," whether you are new to CX strategies or a veteran CXDNA practitioner. Join thousands of like-minded CXDNA professionals eager to share their customer-employee strategy experiences.Read more
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Customer Relationship Management Institute News & Media
Nasuni Earns Fourth Consecutive NorthFace ScoreBoard Service Award and Eight G2 Badge Awards
Hybrid Cloud Leader Maintains Stand-out Customer Service Excellence With World-Class Net Promoter, CSAT, and Industry Scores Amid Rapid Customer Growth BOSTON, July 30, 2024 /PRNewswire/ -- Nasuni, a leading enterprise data platform for hybrid cloud environments, has been recognized for...
Cengage Receives Top Customer Service Award for Excellence in Supporting Students and Educators
Customer Feedback Powers Sixth Consecutive Award from the Customer Relationship Management Institute BOSTON, May 24, 2023 /PRNewswire/ -- Edtech provider Cengage announced today that it has again received the NorthFace Scoreboard "Top Customer Support Award" from the Customer Relationship...Wolters Kluwer wins NorthFace ScoreBoard Service Award for superior customer service
WALTHAM, Mass.--(BUSINESS WIRE)--Wolters Kluwer Health today announced that the global customer support teams for Ovid®, Lippincott®, and Audio Digest® received the NorthFace ScoreBoard Service Award (NFSB) for the 12th consecutive year from Customer Relationship Management Institute LLC (CRMI). The team once again achieved Summit status – which requires seven consecutive years of rankings – in recognition for its ongoing exceptional customer-centric mindset. “As an organization, we are committCRMI Honors 33 Service Organizations for Delivering 'World-Class' Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)
Two Cited for Certification in Providing Employee Centric Work Environment (VoE); Two Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠Avaya Named for Excellence in Customer Service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th Consecutive Year by the Customer Relationship Management Institute (CRMI)
MORRISTOWN, N.J.--(BUSINESS WIRE)--Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI). Avaya’s support services teams achieved an overall transaction survey for perfect Customer Satisfaction (CSAT) score in field technology support and a 97% CSAT scor
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Frequently Asked Questions Regarding Customer Relationship Management Institute
Since 1999, Customer Relationship Management Institute LLC (CRMI) has promoted that providing consistently superior Customer Experience (CX) is the most critical component of a company's' DNA. Further, that consistently exceeding customers' expectations long term builds customer loyalty which requires competent-engaged employees. As a membership-ba... Read More
