Don'Kay Designs

Location:

345 Castro StreetMountain ViewCalifornia94041United States View Map

Revenue:

$2.4 Million

Employees:

12

Phone:

(650) 444-4244
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Description:

Don'Kay Designs is designed to be a customer-driven company. This is most evident in the content of our online catalog and other web site features. Many of the items you see on www.donkaydesigns.com came about from specific customer requests. So tell us what you need via email and let us shop for you! May I receive a Don'Kay Designs catalog? We do not have a printed catalog. Although not everything we sell in our store is visible through the web-site, you may submit inquiries as to other products available. Or suggestions as to what other products you would like to see available through our web-site. What do we do to ensure your order is accurate? We're proud of our results in filling your order accurately. At least two people quality check your order for accuracy and bead quality. We cannot eliminate errors completely, but we'll always take care of any errors promptly. Please check all packaging carefully before discarding anything, and call us immediately if something is missing. How do we handle back-orders? We do not take back-orders. Our online system is designed to notify you of most out of stock conditions as you place your order. Infrequently, you may see the quantity shipped field updated when your order ships. You will not be charged for any out of stock items, and you can simply reorder when it's back in stock. We are continually working to minimize the number of out of stock situations. Always check Order Status online to see your up to date invoice with quantity reductions, if any, noted. How do I find something I'm looking for on your web site? If you are looking for something specific, try our search engine located on the top left of any of our web site pages. If you still don't find what you want, email or call us and we will let you know if we can get the item for you. How do I contact Don'Kay Designs? Call us toll free at 1-650-967-7556. For questions or changes regarding your order, you can email the order team directly at info@donkaydesigns.com. For new item requests and general questions or comments, email us at info@donkaydesigns.com. What are Cookies and what are your policies regarding them? A cookie is a small piece of information a Web server sends to your Web browser when you look at a Web page. A cookie file is the place on your computer's hard disk drive where the browser stores the cookies. Cookies allow you to save your passwords, purchases, and preferences. For your protection, we never store any of you secure, personal information using cookies. However, we do use cookies to store shopping cart items so you can finish shopping at a later time without losing any information. For this reason, you need to have cookies enabled to shop online. Here's how to do this with Internet Explorer 6.0 (other browsers should be similar): go to Tools/Internet Options and click the Privacy tab. For best results, set the privacy setting to Medium. If it is set to 'Block all Cookies' the shopping cart will not work. Do you have a physical store? What are your store hours? Yes, Global Beads, Inc. is a chosen Distributor of Don'Kay Designs Collection in Mountain View. If you're in the area, visit us at 345 Castro Street, Mountain View, CA. Why am I not getting all of the usual shipping options? Occasionally, the UPS web server that calculates postage rates is down. When this happens, you will only see Priority Mail or UPS Ground as shipping options. This is usually a temporary problem. If this happens and you want another UPS shipping option, just specify it in the Special Instructions and we will manually adjust the shipping charge. I live in the Mountain View area … should I place my order online or come in the store?

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