Where does ZoomInfo get the Business Information for its Public Profiles?
ZoomInfo creates profiles of business people and companies, which we call "Public Profiles," from different sources. Once we have collected Business Information about a person or company, we combine multiple mentions of the same person or company into a Public Profile. The resulting directory of Public Profiles (the "Directory") is then made available to the users of the Site and our customers and strategic partners.
ZoomInfo obtains the data for its Public Profiles in three ways:
- Our search technology scans the web and gathers publicly-available Information.
- We license Information from other companies.
- Users contribute Business Information about themselves or other people and companies. (See "ZoomInfo Contact Contributor," below)
How does the ZoomInfo Community and the ZoomInfo Contact Contributor Work?
ZoomInfo offers a service called ZoomInfo Community. To subscribe to ZoomInfo Community, you are required to install software offered on the Site, known as the ZoomInfo Contact Contributor (the "Software") or otherwise provide ZoomInfo with access to your email account. When you subscribe to ZoomInfo Community , you allow ZoomInfo to access certain Business Information stored by the application that your computer uses to manage your email and contacts, known as an "email client" (e.g., Microsoft Outlook) or stored by a provider of cloud services for email (e.g. Google Apps). If required to access this Business Information stored on your computer's email and contact application(s), you may need to provide ZoomInfo with the necessary username and password information. We use this Business Information to improve the size and quality of our Directory. In exchange for allowing this access, you receive a subscription to ZoomInfo Community at no charge under specified terms and conditions (available at /business/about-zoominfo/terms-conditions).
From the contacts within your email client and "signatures" within email messages, we collect the following Business Information, if available, for each person:
- Email address
- Job title and department
- Business phone numbers (general, direct and fax)
- Company name
- Postal address of company
- Business related postal address of person
- Corporate website URLs
- Social Networking URLs
From the headers of your emails, we collect:
- The date the email message was sent or received
- Email addresses, names and job titles of recipients and senders
To ensure the integrity of the directory, we take the following steps:
- Business Information Only - ZoomInfo only wants business-related information. Therefore, any contacts that have an address from a consumer-oriented service such as Gmail, Hotmail or Yahoo are disregarded.
- Anonymity - We do not disclose who contributed particular Information using the ZoomInfo Contact Contributor software or other contribution methods. (The only exceptions: See "Disclosures to Service Providers," "Disclosures for Legal Reasons," and "Disclosures to a Buyer of the Company," below.)
- Opt Out - Anyone added to the Directory may request to be removed at any time, via email, web or a toll-free number. We promptly honor such requests.
Information from your email client will continue to be shared as described above as long as the Software remains installed. If you choose to stop sharing Information from your email client with ZoomInfo, you can uninstall the Software at any time following the instructions at /cefaq. You may not, however, retroactively "unshare" the Business Information you have already made available to ZoomInfo.
How else does ZoomInfo Collect and Use Information?
Visitors to our Site may choose to submit their name, email address and/or other information so that they can learn more about our services, register to take part in a ZoomInfo-sponsored event, or participate in a survey, contest or sweepstakes, among other things.
If you choose to use our referral service to invite a friend to join ZoomInfo, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. ZoomInfo will use this information for the sole purpose of sending this one-time email and will not store your friend's name or email address.
ZoomInfo may aggregate collected information about our users in a form that does not allow users to be personally identified for the purpose of understanding our customer base and enhancing the services that we and our strategic partners and customers can provide you.
If you purchase one of our online subscription-based services, you will need to provide credit card information. We will use that information solely for the purpose of fulfilling your ZoomInfo purchase request. We will store credit card information in an encrypted form and will not sell, share or use it again without your prior consent. (The only exceptions are described in the sections below on "Disclosures to Service Providers," "Disclosures for Legal Reasons," and "Disclosures to a Buyer of the Company").
ZoomInfo will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual about whom the information pertains. ZoomInfo will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current.
We also collect information using cookies, as described below.
Most websites, including our Site, use a feature of your browser to set a small text file called a "cookie" on your computer. The site placing the cookie on your computer can then recognize the computer when you revisit the site to allow auto log in and track how you are using the site.
When you visit our Site, our servers and/or those of our service providers automatically record certain information that your web browser sends, such as your web request, Internet Protocol address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, time and date of use and other information.
The information we collect using cookies does not allow you to be personally identified; but we may link this information to information that you submit while on our Site, which does allow you to be personally identified.
You are free to decline cookies. You can configure your browser to accept all cookies, reject all cookies, erase cookies or notify you when a cookie is set.
Third Party Cookies
- personalize your experience
- analyze which pages our visitors visit
- provide website feature such as social sharing widgets
- measure advertising effectiveness
- track which areas of our site you visit; in order to remarket to you after you leave
Do Not Track Signals
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
When does ZoomInfo Share Information?
Disclosures of Public Profiles
We may make any Business Information that our users contribute for inclusion in our Directory, that we collect from public web sources or that we license from third parties available to users of the Site, to our strategic partners and to our customers.
Disclosures to Service Providers
ZoomInfo may from time to time disclose Business Information or other collected information to service providers, solely for providing functions related to our operation of the Site and for no other purpose. For example:
- ZoomInfo uses service providers to process credit card payments on our Site. When you use a credit card to pay for ZoomInfo services, information such as your name, billing address, phone number, email address and credit card Information will be submitted to service providers for verification and to manage any recurring payments.
- ZoomInfo uses software hosted by a service provider to provide us with information regarding our visitors' activities on our Site. When you visit our Site, that service provider may set cookies on our behalf and may receive information about your browsing activity on our Site.
Disclosures for Legal Reasons
We may disclose collected information, including Business Information, to a third party if we believe in good faith that such disclosure is necessary or desirable: (i) to comply with lawful requests, subpoenas, search warrants or orders by public authorities, including to meet national security or law enforcement requirements, (ii) to address a violation of the law, (iii) to protect the rights, property or safety of ZoomInfo, its users or the public, or (iv) to allow ZoomInfo to exercise its legal rights or respond to a legal claim.
Disclosures to a Buyer of the Company
If our company or substantially all of our assets are acquired, or in the event of a merger or bankruptcy, information about you and/or information you provide to ZoomInfo may be among the transferred assets. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
If you register for a ZoomInfo event with a third-party speaker, your information will generally be shared with the speaker.
If you provide information, including Business Information, in creating or updating your Public Profile, that information will be included in the Directory and thus can be viewed by third parties.
We post customer testimonials on our Site which may contain the customer's name. We always get consent from the customer prior to posting any testimonial. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Our Site offers publicly accessible blogs or community forums. You should be aware that any content you provide in these areas may be read, collected, and used by others who access them. You can request the removal of your personal information from our blog or community forum, by contacting us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
ZoomInfo may have liability to you in case of failure to comply with the law or this policy in handling onward transfer of your Information to third parties.
How Can You Change or Delete Your Information?
If you register for a ZoomInfo account and your information changes, or if you no longer desire our service, you may update or delete your information associated with your account by logging in with your username and password and making the change. We will respond to your request within 10 business days.
NOTE: ZoomInfo collects much of its Business Information from the web. Because we search millions of new and old web pages every day, Information about you may be acquired again by our service, or contributed by our users, without your knowledge. We recommend that you check back periodically to ensure that your Public Profile contains only the Business Information you choose to have displayed. The best way to avoid having your Business Information found by our search engine (or any other search engine) is to contact the operator of the website that contains the original source(s) of the Business Information and ask for the operator to remove the displayed Information from the web.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How Can You Opt Out of Certain Uses of Your Information?
ZoomInfo gives you the opportunity to "opt out" of having your information used for certain purposes.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by visiting /unsubscribe. After we receive your request, we will send you an email message to confirm that you have been unsubscribed.
ZoomInfo will not share information about you that you submit when you register for our services with third parties for promotional uses unless you opt in to such sharing within your ZoomInfo account or ZoomInfo has separately acquired such information from other sources, in which case ZoomInfo will give you the opportunity to opt out via email.
If you have registered for a ZoomInfo account and opted in to share your personal information with ZoomInfo subscribers, you may opt out by signing in to your ZoomInfo account and changing your preferences by clicking "Edit" next to your contact information on the Profile page.
If you have subscribed to ZoomInfo Community and opted in to share your business contacts with ZoomInfo in exchange for free access to our premium services, you may opt out of any further sharing of business contacts by uninstalling the Software, as described on /cefaq. If you uninstall the Software, your subscription to ZoomInfo Community will immediately expire and ZoomInfo will no longer collect Business Information from you through this method (however, you will not be able to 'unshare' the Business Information you have previously provided to ZoomInfo).
When ZoomInfo adds a profile to its Directory that includes an email address, it sends a message to that email address, offering an opportunity to opt out of inclusion in the Directory.
How Do We Keep Your Information Secure?
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our registration forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. However, no method of Internet transmission or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Links to Other Sites
Social Media Widgets
EU-US Privacy Shield Framework
For information received under the Privacy Shield, ZoomInfo will require third parties to whom ZoomInfo discloses personal information to safeguard that personal information consistent with this Policy by contract, obligating those third parties to provide at least the same level of protection as is required by the Privacy Shield Principles. EU citizens may choose to opt-out of such disclosures.
ZoomInfo further has committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to JAMS (Judicial Arbitration & Mediation Services), an independent alternative dispute resolution provider located in the United States and recognized for this purpose by the US Department of Commerce. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information, and to file a complaint.
The Federal Trade Commission has enforcement authority regarding ZoomInfo's compliance with the Privacy Shield Principles.
US-Swiss Safe Harbor Framework
ZoomInfo has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to JAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
Your California Privacy Rights
If you are a California resident, California law permits you to request certain information regarding the disclosure of your personal information by us to third parties for the third parties' direct marketing purposes. To make such a request, please send your request, by mail or email, to the address at the end of this policy.
Changes to this Policy
Information Privacy Site Coordinator
307 Waverley Oaks Road
Waltham, MA 02452