At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues.
As a Customer Delivery Manager specifically focusing on Audiences, you will be an integral part of a growing team within the broader Delivery organization. The Delivery organization is a multi-disciplinary team spread across multiple offices. The team consists of consultants, project managers, and various technical experts. Ultimately, Delivery is responsible for driving long-term customer satisfaction through bespoke solution delivery. The Customer Delivery team specifically provides consulting and project management services related to ZoomInfo's top-tier clients.
Furthermore, candidates will have the opportunity to make an impact and drive results and achieve business impact for our clients, while further developing your technical and data analysis skills along the way.
The responsibilities of this opportunity include:
- Develop and leverage expertise in Zoominfo’s data assets to act as an escalation point for bespoke customer solutions
- Support cross-functional teams from pre-sale through implementation, ensuring customers are extracting maximum value from data deliverables
- Work cross-functionality with leadership and other key stakeholders across Zoominfo’s enterprise and strategic customers
- Enable clients to maximize the benefits of their ZoomInfo partnership through best practices, innovative thinking and process improvement
- Create and maintain artifacts such as templates for requirements documentation, statements of work and project plans to add scale and consistency across CX
- Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
- Use technical skills, problem solving and business knowledge to deliver custom datasets to clients that meet or exceed their expectations
- Find creative solutions to problems when limited information is available
- Drive independent tasks and report on next steps and action items
- Manage multiple concurrent projects to completion with minimal guidance.
A successful candidate will have the following qualifications:
- 2-5 years of experience in a technology setting with a focus on Ad Tech and/or Ad Operations experience.
- Connects to Ad ecosystem such as ZI other data companies Bombora, DemandBase, RollWorks, Terminus
- LiveRamp, Lotame, Eyeota ID connectivity or other 3rd party data broker
- Help manage new Audiences deals from point of sale to data delivered
- Project Manage all required stakeholders to acquire audience data
- Be an execution expert for campaign media to get activated end to end
- Experience with SQL, Microsoft Excel (formulas, pivot tables), or data analysis/visualization tools OR experience in a client service/support or technical advisory role (e.g. Solution Consultant/Architect, Technical Account or Implementation Manager, or equivalent).
- Highly resourceful and a go-getter attitude
- Excellent communication skills - oral, written, and visual
- Must have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
- Must have client-facing experience, preferably with Enterprise and/or Strategic customers.
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, product, and business development
- You can travel as needed
For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.
Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.