Alvin Yapp

Alvin Yapp

Alvin Yapp is the Vice President of Training Edge International and his past experience includes 9 years in a middle management position with Singapore Airlines (SIA). During this period, Alvin was responsible for the smooth operations and high level of airport customer service in North Asia and South East Asia. In total, Alvin managed 23 Stations under his charge. During his term as Regional Station Manager SIA, Alvin spearheaded the company wide initiative concept Transformation of Customer Service (TCS) that focused primarily on staff's 'Empowerment' and 'Ownership'.

For the next 8 years RainerAlvin has also held the position of department head in the training department and has played an active role as a trainer and consultant throughout his tenure in SIA. Some of the programs that Alvin has designed and delivered include Team Building, Delegation and Empowerment, Emotional Intelligence - an Essential Tool to Excellent Customer Service, Recognizing Personal Space, Problem Solving and Decision Making, Ultimate Customer Experience, Speech Articulation, Presentation Skills, Communication and Body Language. Alvin's creativity and passion for innovation also saw him spearheading a company wide initiative that aimed to motivate and inspire participants to innovate and develop breakthrough ideas.

Alvin has an enthusiastic and highly committed approach to delivering training and his constantly excellent feedback reflects his own passion and commitment.

Alvin has an Honors Degree in Business Administration from the University of Singapore.

Alvin Yapp, BBA (Hons)

Alvin Yapp spent 9 years in a middle management position with Singapore Airlines (SIA).During this period, Alvin was responsible for the smooth operations and high level of airport customer service in North Asia and South East Asia.In total, Alvin managed 23 Stations under his charge.During his term as Regional Station Manager SIA, Alvin spearheaded the company wide initiative concept Transformation of Customer Service (TCS) that focused primarily on staff's 'Empowerment' and 'Ownership'.

Alvin has also held the position of department head in the training department and has played an active role as an in-house 'guest' trainer and consultant throughout his tenure in SIA.Some of the service programs that Alvin has delivered and designed includes: The power of Delegation, Empowerment - an essential tool to Excellent Customer Service, Recognizing Personal Space, The Ultimate Customer Experience, Speech Articulation, Presentation Skills and Body Language.Alvin's creativity and passion for innovation also saw him spearheading a company wide initiative that aimed to motivate and inspire participants to innovate and develop breakthrough ideas.

Alvin is currently the Managing Director of an advertising production house that has strength of 40 staff, comprising of both a dynamic Sales Team and a 20 strong production crew.His philosophy of motivating and empowering his key staff has enabled the company to grow from a family business into a professional and self-driven SME.It has also given Alvin the opportunity to pursue his passion of training, while at the same time, giving him the opportunity to run a retail business, an art business, and as a consultant to Singapore Tourism Board and Jet Airways.

Alvin has an Honors Degree in Business Administration from the University of Singapore.