Dr. Davin Yap

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  www.tmcnet.com/usubmit/-transversal-wins-contract-provi - [Cached Version]
  Published on: 10/7/2009    Last Visited: 10/7/2009  

  Every application is different and we recognise that the BBC had some unique requirements, not to mention the need for a large knowledgebase of answers," said Davin Yap, CEO, Transversal.

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  www.callcentre.co.uk/c/portal/layout?p_l_id=259723&CMPI - [Cached Version]
  Published on: 7/1/2007    Last Visited: 1/15/2008  

  Davin Yap, ceo of Transversal, says that a survey of 100 leading websites carried out by his organisation showed that 33 hours was the average wait for an email reply , and even then, 40 per cent of companies failed to give a useful answer to the question.
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  Yap offers a good example of the potential of web service: "In the beginning, the move to online channels was seen as an opportunity to cut costs, rather than deliver the service that people are looking for.
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  Davin Yap describes the example of Sony Computer Entertainment UK (SCEUK): "User groups are a powerful way of both providing service and strengthening brand loyalty.SCEUK deployed software to build self-sufficient customer community forums, where users can easily share their knowledge," he continues.

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  www.lovethosegames.com/newsletters2/issue11.html - [Cached Version]
  Last Visited: 9/27/2009  

  "With businesses increasingly looking for ways in which to reduce costs yet still provide a high level of service, web self-service is an extremely cost effective way of doing this," commented Dr Davin Yap, founder and CEO of Transversal.

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  www.transversal.com/html/news/viewpress.php?article=91 - [Cached Version]
  Published on: 3/21/2009    Last Visited: 5/18/2009  

  said Davin Yap, CEO, Transversal.

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  www.transversal.com/html/news/viewpress.php?article=85 - [Cached Version]
  Published on: 10/16/2008    Last Visited: 5/18/2009  

  With the Web becoming the primary point of contact for financial services organizations it is vital that customers can receive accurate, fast answers to their queries," said Davin Yap, CEO, Transversal.

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  www.smartfundit.com/news/2006/270206.html - [Cached Version]
  Published on: 2/27/2006    Last Visited: 7/25/2007  

  "The next logical step was to offer simple, accessible and tailored financing so that our customers could procure our software in the way that best suits their business," commented Davin Yap, CEO of Transversal Corporation.Davin continues, "Our relationship with our customer is hard-earned and must be protected at all costs. smartfundit makes transparent the wide range of financing options that are available from a whole range of banks and other lenders internationally; but critically allows us to tailor the finance solution that we need for each customer's unique circumstances and preferences, thereby giving us control and confidence."
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  Based in Cambridge, UK, Transversal was founded in 1998 by Dr Davin Yap and Prof David MacKay, a world authority in the field of information theory and neural networks.

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  www.callcentre.co.uk/c/portal/layout?p_l_id=259723&CMPI - [Cached Version]
  Published on: 8/11/2008    Last Visited: 8/11/2008  

  Davin Yap, ceo of Transversal, says that a survey of 100 leading websites carried out by his organisation showed that 33 hours was the average wait for an email reply — and even then, 40 per cent of companies failed to give a useful answer to the question.
  ...
  Yap offers a good example of the potential of web service: "In the beginning, the move to online channels was seen as an opportunity to cut costs, rather than deliver the service that people are looking for.

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  www.transversal.com/html/news/viewpress.php?article=84 - [Cached Version]
  Published on: 7/31/2008    Last Visited: 9/25/2008  

  "Royal Mail is an organization that touches the lives of everybody in the UK," commented Davin Yap, CEO, Transversal.

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  www.BaywatchTravels.com/newsletterDetails.php?ID=2 - [Cached Version]
  Published on: 12/1/2007    Last Visited: 6/30/2009  

  "Despite the enormous growth in the online channel, across all sectors, our research shows that consumers are still suffering from substandard online service", said Davin Yap, CEO, Transversal.

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  www.callcentre.co.uk/news/NewsDetails.asp?id=190 - [Cached Version]
  Published on: 8/24/2007    Last Visited: 8/28/2007  

  "Banks have invested heavily in the Internet channel, but our research shows that in the majority of cases it is very much the poor relation when it comes to customer service," commented Davin Yap, ceo at Transversal.

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