APCSC Summit 2007 -
[Cached Version]
Published on: 2/12/2006
Last Visited: 10/20/2007
Mr. Duncan Wong,Vice President, Customer & Systems Operations
Wharf T&T Ltd.
Mr. Duncan Wong is currently the Vice President, Customer & Systems Operations of Wharf T&T.He is responsible for the operations of all after-sales services, technical operations, service quality management, MIS, and business process outsourcing.Prior to the Wharf T&T appointment, Mr. Wong had been working in Hong Kong Cable for nine years and had held management positions across different business units from sales, marketing, customer services to technical operations.Mr. Wong had also worked for American Express and Citibank, and had been the Vice President & Marketing Director of Citibank Diners Club in Hong Kong before joining Hong Kong Cable in 1993.Mr. Wong holds a MBA from the University of Ottawa, Canada, a Master of Advanced Business Practice from the University of South Australia, and a MSc. in Strategic Business IT from the University of Portsmouth, United Kingdom.