Best's Review Magazine -- "Three Levels of Service" -
[Cached Version]
Published on: 5/1/1999
Last Visited: 7/18/2001
As MetLife prepares to demutualize and convert to a stock company , the insurer wants to make sure consumers are familiar with its history and its products , said Barbara Willis , MetLife's assistant vice president of advertising.
Snoopy and the Peanuts comic strip characters will continue to be showcased in MetLife's web site , literature and advertising , she said.The company chose to focus more on its history and products when research showed that MetLife was being looked at as Snoopy's company , Willis said.
We are using people in the advertising to connect MetLife with the past , present and future , she said.We want to expand people's knowledge of MetLife and show we have been in business for a long time..
Advertising Age columnist Bob Garfield--who says he'll go to his grave thinking using Snoopy in the first place was a rotten idea --questions moving Snoopy from the limelight.
The reason Snoopy was used was because of the public's perception of insurance as a distant , monolithic , soul-less industry ready to steal your money.Snoopy was one way to soften that image , Garfield said.
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We want to show that we've been in business for a long time and tell our story , Willis said.Part of that story is how diverse we are.We sell a broad range of products to both individuals and businesses..
The new commercials will end with the signature Get Met.It Pays..Snoopy still makes an appearance , but has been reduced to an image on a computer screen and appears at the end of the commercials.
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MetLife spends an average of $20 million annually on print ads and TV commercials , Willis said.
Business-to-Business
Fortis , the European-based global financial-services giant , launched a new brand image last year.