KOLO | Good Customer Service — Bilingually’ -
[Cached Version]
Published on: 10/10/2005
Last Visited: 10/10/2005
Agrees Pamela Williard, human resources manager at Great Basin Federal Credit Union, which had opted for the customized training version for both "Workplace Spanish" and "Spanish for Customer Service."The customized version has been great, she says, though it costs about $3,000 for 30 hours. With Hispanic population increasing by the day in northern Nevada, there is hardly a business, other than tiny mom-and-pop shops, that do not have Hispanic colleagues or customers, Williard says.With 30 percent of Great Basin's members being Hispanic, she says, it was a strategic marketing decision for all its English-only employees to learn some basic Spanish, such as "Can you please take your seat," and "Someone will be with you shortly."