Comcast blacklists e-mail from online group -
[Cached Version]
Published on: 1/13/2002
Last Visited: 1/13/2007
Gail Ann Williams, director of communities at Salon.com, said it took a while for The WELL to figure out what was going on.A call to Comcast's customer service to try to restore the e-mail traffic was directed to a Web site that featured a contest to "tell us your worst technical support story.''
Williams said she was able to get a response from a technician Tuesday morning only after contacting Comcast's press office.
A spokeswoman for Comcast said Williams had not correctly entered the e-mail address featured in the recording.
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"They don't understand what is going on,'' Williams said."They are not paying attention.I would love to have someone to talk to.''
Williams said she was familiar with one previous incident.That time, she said, the organization got off the blacklist after a member who was also a high-profile journalist contacted Comcast.
"The trend here is extremely problematic,'' she said."It's only because we have so many notable people at The WELL that we are able to resolve the customers' problems.It's really crazy.''
Williams said The WELL applies spam filters to e-mail that its members receive at their accounts on The WELL.