Kenneth Wild

Not necessarily, says Kenneth Wild, director of Printing and Mailing Services at Memorial Hermann Healthcare System, in Houston.

"Insourcing has enabled us to expand the resources we can offer to our parent organization," he reveals.

By taking in outside work, he explains, his in-plant was able to go from two customer service representatives to five CSRs.

To calm nervous administrators, he says, keep a historical record of the production data available.

"It enables you to better plan the implementation on your front end and helps you articulate to the home organization the new procedure.And it can make insourcing flow much smoother," says Wild, whose 12-employee in-plant has a $6 million budget.

Organizations may worry that insourcing will take business from their communities' printers.But Wild argues there will still be plenty of printing for those printers, since in-plants can't print everything.

Not necessarily, says Kenneth Wild, director of Printing and Mailing Services at Memorial Hermann Healthcare System, in Houston.

"Insourcing has enabled us to expand the resources we can offer to our parent organization," he reveals.

By taking in outside work, he explains, his in-plant was able to go from two customer service representatives to five CSRs.

To calm nervous administrators, he says, keep a historical record of the production data available.

"It enables you to better plan the implementation on your front end and helps you articulate to the home organization the new procedure.And it can make insourcing flow much smoother," says Wild, whose 12-employee in-plant has a $6 million budget.

Organizations may worry that insourcing will take business from their communities' printers.But Wild argues there will still be plenty of printing for those printers, since in-plants can't print everything.