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    www.freemandecorating.com/freeman/aboutfreeman/pressRel - [Cached Version]
    Published on: 4/15/2008    Last Visited: 9/12/2008  

    "We understand that customers do not differentiate between our full-time employees and part-time union employees at show site," says Katy Wild, senior VP customer relations."Customers should expect—and receive—the same level of excellent customer service from everyone representing Freeman, regardless of their role."She added that this program for part-time show site staff is an extension of the comprehensive training, measurement and performance measures the company initiated in 2004 for all 4,100 full-time employees in over 30 branch locations across North America.

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    www.freemanco.com/freeman/aboutfreeman/pressRelease.jsp - [Cached Version]
    Published on: 4/15/2008    Last Visited: 9/13/2008  

    "We understand that customers do not differentiate between our full-time employees and part-time union employees at show site," says Katy Wild, senior VP customer relations."Customers should expect—and receive—the same level of excellent customer service from everyone representing Freeman, regardless of their role."She added that this program for part-time show site staff is an extension of the comprehensive training, measurement and performance measures the company initiated in 2004 for all 4,100 full-time employees in over 30 branch locations across North America.

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    www.trade-show-expo.com/TSExpo_newsletter/2008_TSEXPO_N - [Cached Version]
    Published on: 2/14/2008    Last Visited: 6/18/2008  

    From the Freeman perspective, the program enables a higher level of service, noted Katy Wild, Sr. VP Customer Relations.

    "The program provides us with a global view of the current situation on the show floor, as well as provides us with daily reporting," Wild said.

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    www.edpa.com/newsletter/2008_may.html - [Cached Version]
    Published on: 5/1/2008    Last Visited: 11/5/2008  

    "We understand that customers do not differentiate between our full-time employees and part-time union employees at show site," says Katy Wild, senior VP customer relations.

  • View Online Source
    www.trade-show-expo.com/TSExpo_newsletter/2008_TSEXPO_N - [Cached Version]
    Published on: 4/18/2008    Last Visited: 6/18/2008  

    "We understand that customers do not differentiate between our full-time employees and part-time union employees at show site," says Katy Wild, senior VP customer relations."Customers should expect-and receive-the same level of excellent customer service from everyone representing Freeman, regardless of their role."

    She added that this program for part-time show site staff is an extension of the comprehensive training, measurement and performance measures the company initiated in 2004 for all 4,100 full-time employees in over 30 branch locations across North America.

  • View Online Source
    www.exhibitcitynews.com/cms/index.php?option=com_conten - [Cached Version]
    Last Visited: 7/24/2008  

    "We understand that customers don't differentiate between our full-time employees and part-time union employees at show site," says Katy Wild, senior VP of customer relations."Customers should expect , and receive , the same level of excellent customer service from everyone representing Freeman, regardless of their role."She added that this program for part-time show site staff is an extension of the comprehensive training, measurement and performance measures the company initiated in 2004 for all 4,100 full-time employees in over 30 branch locations across North America.

  • View Online Source
    www.edpa.com/newsletter/2006_june.html - [Cached Version]
    Last Visited: 11/5/2008  

    "International exhibitors are at many of our shows, and being able to communicate is crucial," said Katy Wild, senior vice president for customer relations for Freeman. "The interactive service allows for the fact that questions often lead to other questions. It's designed to expedite and facilitate transactions."

    Wild noted that 10 percent of all Freeman's customers are international customers. Given the multitude of challenges they may face in participating in U.S. events, Freeman wants to make it as easy as possible for them during all phases, including advance planning, once they arrive, and after the event.

    "Show managers really want to encourage international exhibitors to come and participate in U.S.-based events, and our translation service is one way to support that involvement," said Wild.

  • View Online Source
    Freeman Aids Exhibitors With Translation Service - [Cached Version]
    Published on: 6/29/2006    Last Visited: 6/29/2006  

    "Show managers really want to encourage international exhibitors to come and participate in U.S.-based events, and our translation service is one way to support that involvement," said Katy Wild, Freeman's senior vice president of customer relations.
    ...
    Katy Wild

  • View Online Source
    Freeman news - [Cached Version]
    Published on: 6/1/2006    Last Visited: 8/3/2007  

    "International exhibitors are at many of our shows, and being able to communicate is crucial," said Katy Wild, senior vice president for customer relations for Freeman."The interactive service allows for the fact that questions often lead to other questions.It's designed to expedite and facilitate transactions."

    Wild noted that 10 percent of all Freeman's customers are international customers.Given the multitude of challenges they may face in participating in U.S. events, Freeman wants to make it as easy as possible for them during all phases, including advance planning, once they arrive and after the event."Show managers really want to encourage international exhibitors to come and participate in U.S.-based events, and our translation service is one way to support that involvement," she said.

  • View Online Source
    Freeman news - [Cached Version]
    Published on: 3/5/2004    Last Visited: 8/3/2007  

    Katy Wild Promoted to Senior Vice President at Freeman DecoratingFreeman news
    ...
    Katy Wild Promoted to Senior Vice President at Freeman Decorating

    03/05/04

    Dallas, TX ..Joe Popolo, president and CEO of Freeman Decorating, has promoted Katy Wild to the newly created position of senior vice president, customer relations.

    Wild began her career in exhibitor services with Sullivan Transfer (a Freeman Company) in 1977, and was promoted to vice president in 1993.In May 1998, she was named vice president of exhibitor services for The Freeman Companies, where her responsibilities included development of service standards and training programs for all exhibitor services staff.Wild will continue to oversee exhibitor services as well as the company's recently established Customer Support Center.Additional responsibilities in her new role include development and implementation of innovative customer service initiatives throughout the company.

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