Jackie Wiedner This is Me

Education

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1. 1. Executive Interviews: Jackie Wiedner, Director of Product Marketing, NICE - CRMXchange

   www.crmxchange.com/sessions/ex - [Cached]

   Published on: 8/1/2008   Last Visited: 8/1/2008

   Jackie Wiedner, Director of Product Marketing, NICE Systems

2. 2. NICE Systems - Press Releases - NICE Systems Appoints Quality Expert to New Post, Director of Quality Applications

   www.nice.com/news/show_pr.php? - [Cached]

   Published on: 6/14/1999   Last Visited: 4/16/2006

   SECAUCUS, N.J., June 14th 1999 - NICE Systems (NASDAQ: NICE), a leading global provider of integrated digital recording and quality management solutions, today announced the appointment of Jackie M. Wiedner as Director of Quality Applications, North America, a new position.
   
   Wiedner is a call center quality expert, having served in performance management positions for the last nine years.Most recently, she was Director of Quality and Implementation for APAC TeleServices, one of the largest teleservices firms in the industry.
   
   At NICE, Wiedner will be responsible for marketing and development of the company's quality management product, NiceUniverse 4.1, a leading-edge tool that digitally records agents' screen and voice and provides evaluation tools for monitoring performance levels in the call center.
   
   "Having been a customer of the NiceUniverse 4.1, and as someone who implemented the system internally, Jackie brings a unique perspective to the position," said Ted Mooney, Senior Vice President, Marketing and Business Development.
   ...
   "Not only is she well versed in our technology, Jackie knows what drives quality in the call center - and will apply her experience to better serve our customers."
   
   Previous to APAC, Wiedner served as Quality and New Business Manager at USA Today, which grew from an internal call center to a profit center providing teleservices to advertisers.
   
   For both APAC and USA Today, Wiedner was responsible for creating and implementing technology-based quality measurement and improvement programs.She has overseen the application of a wide range of call center technology including quality measurement and customer feedback systems, IVR applications, and agent call processing services.
   
   Wiedner, who has been honored with USA Today's Jewell Award for Innovation in Quality Improvement and APAC's Partnership Award for New Business Achievement, is a member of the American Society for Quality and the International Customer Service Association.She graduated with a Bachelor of Science degree in Business Management from Western Illinois University in 1985.

3. 3. NICE Systems - NICE in the Media.

   www.nice.com/news/media.php?su - [Cached]

   Last Visited: 8/7/2008

   Customer Interaction Solutions By Jim Park and Jackie Wiedner, NICE Systems