Nigel Watson

Nigel Watson, chief technology officer at Aspiren, said, "The big lesson we learned [from previous deployments] is that if you drive it from one large authority, you are going to run into problems around ownership and buy-in."

Watson cited Aspireview's ability to bypass the councils' IT departments as one of the reasons why the implementation had taken just five months from the signing of the contract."We do not need to go near the council IT department to get all of this implemented," he said.

According to Aspiren's Nigel Watson, "Compliance with best practice processes was one of the essential criteria in our choice of supplier and we felt that the way in which EMC's Ionix Service Manager application was fully ITIL aligned really shone through.

According to Aspiren's Nigel Watson, "Compliance with best practice processes was one of the essential criteria in our choice of supplier and we felt that the way in which the Infra application was fully ITIL aligned really shone through.

Nigel Watson, a director at Aspire, says: "The management team will only sit down for an hour a month to review performance, so you need them to focus on the important things.It's about making that simple."

But it isn't all down to individual cowardice or unwillingness to make a decision, says Nigel Watson, COO of project management software company Aspiren.The procurement cycles for many public sector projects are simply too long, leading to projects which can often fail to meet changing conditions.

'What this tends to do is shift focus away from what the organisation is trying to achieve and the outcome it wants to get,' he says. 'All of the brave creative thought that may have been there is stripped out.' If the procurement phase of a project takes up too much time, the benefits can be eroded.

"70% of business initiatives are not in-line with corporate strategy, says Nigel Watson, Chief Operating Officer at Aspiren.
...
Continued Watson; "Offering a service means that permanent availability is critical.