B.S , Business Admistrations

B.A. , Business Administration and Computer Science

ANTRON Q. WASHINGTONCAREER PROFILEHighly effective in coaching and mentoring, evaluating, re-organizing and communicating for the best results.  Strong interpersonal competence, creative energy and heavy focus on quality and customer service.  EXPERIENCE2004–PresentRevenue Cycle SolutionWestchester, IL.Sir Director of Bad Debt Operations/Account ManagernManage multiple Healthcare Portfolios totaling over 400 Million Dollar nMonitoring daily activities and performance of 60 employeesnCreate and implemented new strategies regarding every aspect of our Bad Debt collection business i.e. account work flows, legal department set up, insurance billing, skiptracing, third party liability as well as operational supportnCreated and implemented training manuals that increased department revenue by 35%nManage client expectations relating to the financial and operational aspect of the businessnLead high-level conference calls as well as direct face to face communication with all Bad Debt clients  2002-PresentVMC and AssociatesMaywood, IL.Executive ConsultantnWork with CEO to maintain client relationships nCommunicate with CEO regarding issues relating to clients, contracts, internal operationsnAssist with enforcing company policies and procedures relating to the day to day operations2002-2004Argent Healthcare Financial ServicesChicago, IL.Vice President of OperationsnManaged the day to day operations of 75 employeesnManage client expectations relating to the financial and operational aspect of the businessnLead high-level conference calls as well as direct face to face communication with all Bad Debt clients  nManaged the responsibilities of the Director of Eligibility, Director of Bad Debt Collections, Director of Customer Service and the Director of Client Services1996-2002NCO Financial SystemsRichton Park, IL.Director of OperationsnManaged the day to day operations of 45 employeesnManage client expectations relating to the financial and operational aspect of the businessnLead high-level conference calls as well as direct face to face communication with all Bad Debt clients  nManaged the responsibilities of the Manager of Eligibility, Manager of Bad Debt Collections, Manager of Client ServicesEDUCATION1992–1996Souther Illinios UniversityCarbondal , IL.nB.A., Business Administration and Computer Science(Pending)INTERESTSTraveling, Theater, Coaching Basket Ball