Ms. Tracey M. Walsh

So we've put a staffing model in place that allows people to work small amounts of time to cover that call volume spike," said Tracey Walsh, vice president of call center operations for the network.

Telecommuters must have a computer with an Windows XP operating system, a high-speed Internet connection, and buy their own headsets, though the company provides the call-handling software.

She said using telecommuters is one way the call center can competitively position itself to recruit a telephone sales staff.

"When we tried to recruit just in-house agents, it is competitive.We didn't find we had a problem getting these 158 agents, though, with telecommuting because there is no competitors that I'm aware of in the Nashville market," she said.
...
In fact, many of the 40-hour-a-week jobs at Shop At Home have been replaced through attrition by part-timers who work from 10 to 20 hours a week, Walsh said.
...
Walsh said the telecommuting positions are ideal for students, job holders who need a second income, and people who for some reason can't drive to a job.

Tracey M. WalshVice President of Call Center Operations

Ms. Walsh joined Shop At Home in March of 2000.She was promoted to vice president of sales operations in November of the same year and became vice president of call center operations in March 2002.Previously, she was a branch manager for Randstad Staffing where she created a specialty staffing group for call centers.Prior to Randstad, she was an account executive and lobbyist for a real estate tax-consulting firm in Memphis, TN.Ms Walsh holds her BA and MA from Clemson University.She also attended the doctorate program at the University of Memphis.