Ian Valentine

This award is very significant because it wasn't given out by a panel of experts , we were voted winners by the people that matter – senior corporate , IT , call centre and customer service managers , said Ian Valentine , research and development specialist at Graham Technology.Many people use call centres , WAP , the Internet and digital TV but rarely get a chance to see the technology behind it.We think this show has raised the stakes for what is expected of call centres..

This award is very significant because it wasn't given out by a panel of experts, we were voted winners by the people that matter – senior corporate, IT, call centre and customer service managers, said Ian Valentine, research and development specialist at Graham Technology.Many people use call centres, WAP, the Internet and digital TV but rarely get a chance to see the technology behind it.We think this show has raised the stakes for what is expected of call centres..

"Many of our customers are looking to enhance their customer service facilities using bypass technologies of one sort or another," said Ian Valentine, GT-X Product Manager at Graham Technology.

Many of our customers are looking to enhance their customer service facilities using bypass technologies of one sort or another, said Ian Valentine, GT-X Product Manager at Graham Technology.For many, the Internet is still too inaccessible and a voice response system is too unfriendly, so this new channel will provide the perfect combination of the two - easy to use services wherever you are..

Handheld devices equipped with GT-X will be provided with an address book of services.Each entry will hold an access number for the service, along with the connection details required to establish the e-commerce link.New entries can be sent from the service provider directly to the consumer's phone as an SMS message, eliminating the need for any end-user configuration.