Hernia hospital teaches Harvard about service A case... -
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Published on: 11/21/2004
Last Visited: 1/10/2006
In fact, Shouldice's reputation as an executive learning tool rivals its medical stature. 'I've maintained that the hospital will not be famous for hernias in 50 years--it will be famous for its service delivery model,' says Daryl Urquhart, the private, non-profit hospital's director of business development.
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In the past decade, Mr. Urquhart, whose family still owns the hospital, has taken to visiting MBA classes in major business schools to provide personal testimony.He now makes up to a dozen class visits a year, as well as several teleconferencing appearances.
The effort clearly pays off.
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As a private hospital, it can't expand under Canadian health legislation, and Mr. Urquhart says it rejects international growth because of quality-control concerns.
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Daryl Urquhart, Shouldice Hospital's director of business development, says in 50 years the hospital will be famous as a model of service delivery.
1. Lincoln Electric Co., published in 1975.