Vince Tseng

"From an iPhone perspective, touchscreens were the biggest source of problems," says Vince Tseng, SquareTrade's vice president of marketing. The device's touchpad accounted for a third of all problems reported with the iPhone, he adds.

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"From an iPhone perspective, touchscreens were the biggest source of problems," says Vince Tseng, SquareTrade's vice president of marketing. The device's touchpad accounted for a third of all problems reported with the iPhone, he adds.

"From an iPhone perspective, touchscreens were the biggest source of problems," said Vince Tseng, SquareTrade's vice president of marketing. The device's touch pad accounted for a third of all problems reported with the iPhone, he added.

"From an iPhone perspective, touchscreens were the biggest source of problems," says Vince Tseng, SquareTrade's vice president of marketing. The device's touch pad accounted for a third of all problems reported with the iPhone, he adds.

It's just a slippery smartphone to hold on to," Vince Tseng, vice president of market at SquareTrade, told InternetNews.com.
...
"We felt consumers can use this knowledge today as smartphones are getting more sophisticated and more popular," Tseng said.

Likelihood for problems

Despite their profile, even the popular devices suffer from a number of glitches. The SquareTrade survey found that users reported problems ranging from software hiccups to camera snafus, voice calling issues, touchpad and keypad foul-ups as well as power and battery failure.

"Today's handsets are so complex, there is just plenty of opportunity for something to go wrong," Tseng said.

It's just a slippery smartphone to hold on to," Vince Tseng, vice president of market at SquareTrade, told InternetNews.com.
...
"We felt consumers can use this knowledge today as smartphones are getting more sophisticated and more popular," Tseng said.
...
"Today's handsets are so complex, there is just plenty of opportunity for something to go wrong," Tseng said.