MPI - Ottawa Chapter [Education] -
[Cached Version]
Published on: 3/31/2003
Last Visited: 1/21/2005
Facilitator: Martha Tobin
,The potential for new business from cold calling is extraordinary,, said Martha Tobin of MAXAD Promotional Marketing.However, the first 15 seconds of the call are vital in either evoking interest or resistance.
A cold call is a business phone call to someone you have never met, to make that person aware of your product or service.Tobin has been making them for 15 years.In those first 15 seconds, she said, you should introduce yourself and your business, state the benefit you can provide, and get the contact involved in the conversation.
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Stating the benefit you can provide requires a little research. ,Research ultimately leads to a great cold call,, said Tobin.The more you know about the company, the better you will be able to present.The Internet is an excellent place to find out about the company,s size, age, specialty, and focus.Tobin also uses her knowledge of the meeting profession and current events to plan her approach.With SARS, mad cow disease, and the September 11 attacks, attendance is an issue.So Tobin uses the phrase ,to boost attendance, in her first 15 seconds, offering promotional materials as a solution.
To capture a contact,s interest and get them involved in the conversation, Tobin usually describes a particular product.Then she says, ,I have a lot of other great ideas to bring out and show you., You have to ask for an appointment, she stressed.
In the table conversation that followed Tobin,s presentation, a participant identified the business section at the Ottawa Public Library is a good source of information on companies.