This Week's Feature Story -
[Cached Version]
Published on: 5/3/2004
Last Visited: 10/7/2006
Ron Tanner, owner of Tanner,s Automotive, said the two men he believes were behind the fraud have been arrested, though the shop is not likely to receive any restitution.
,But if I can keep one other person, one other colleague, from getting burned, then that,s my objective,, Tanner said.
The incident began when a customer had a vehicle towed to one of Tanner,s two automotive repair shops.The service writer and manager of the shop accepted a $700 money order for the work on the vehicle.
,My employee was under the impression, as I was, that all money orders have to be good because you have to pay cash for them,, Tanner said.
Three or four days later, the same customer brought in another vehicle, a pick-up, for repair, this time paying with a $1,271 money order.Several days after both vehicles had been returned to the customer, Tanner,s bank returned the money orders as invalid.By calling the phone number for the business where the money orders were supposedly issued, Tanner learned they were counterfeit.
Tanner said the fraud could have been avoided if the shop had done a better job of verifying the identification of the customer and matching it to the money order and vehicle registration.Between the fake names, addresses, signatures and phone numbers given by the customer and on the money order, something should have raised a red flag, he said.
,I definitely have new policies now,, he said.
He said his managers now know that any type of check or money order needs to be validated before a vehicle is released.If something doesn,t seem right, he said, shops should ask the customer for cash, driving the customer to the bank, if necessary.