Mr. Joe Stackhouse

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  www.businessweek.com/magazine/content/08_09/b4073058456 - [Cached Version]
  Published on: 2/27/2008    Last Visited: 2/27/2008  

  "We are not where we need to be or where we want to be in terms of our customer service, but we've made substantial progress," says Joe Stackhouse, senior vice-president for customer operations at Charter."Customer service is one of the things we want to drive improvement across the board."
  
  The numbers suggest that customers may not agree with Stackhouse.In the last 18 months, the company's subscriber rolls have dropped by 3.5%, to 5.5 million.And Charter's basic cable subscriber base has dropped in five of the last seven quarters.

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  www.metroplanning.org/rss/housing.asp - [Cached Version]
  Last Visited: 3/13/2007  

  "As Chicagoland continues to grow, voters are calling on all candidates for state and local office to come prepared with solutions to the regional growing pains affecting all of us," said Joseph Stackhouse, senior vice president for Comcast and an MPC executive advisor.

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  www.metroplanning.org/rss/regionaldev.asp - [Cached Version]
  Published on: 7/17/2006    Last Visited: 3/13/2007  

  Longtime Garfield Park resident Minnie Smith and her husband of 50 years, Joe, have fulfilled many of their dreams: they raised six children and ran a BBQrestaurant on Chicago's South Side, and Minnie serves as president of their block club and tends three community gardens in their West Side neighborhood.
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  "As Chicagoland continues to grow, voters are calling on all candidates for state and local office to come prepared with solutions to the regional growing pains affecting all of us," said Joseph Stackhouse, senior vice president for Comcast and an MPC executive advisor.

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  phx.corporate-ir.net/phoenix.zhtml?c=112298&p=irol-govB - [Cached Version]
  Published on: 11/22/1998    Last Visited: 7/13/2009  

  Joseph R. Stackhouse Charter Communications - Corporate Governance - Biography
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  Joseph R. Stackhouse Senior Vice President, Customer Operations
  
  Joe Stackhouse was named Charter Communications, Inc. Senior Vice President of Customer Operations in January 2007. Mr. Stackhouse is responsible for Charter’s overall customer experience strategies and the Company’s Customer Care and Technical Operations teams. Mr. Stackhouse has more than 20 years’experience in the telecom industry. Prior to joining Charter, he served as Senior Vice President of Comcast Corporation’s Chicago Region. Prior to that, Mr. Stackhouse was Senior Vice President, Denver Region, for AT&T Broadband. He began his career with Telecommunications, Inc.,(TCI) where he served in various operational leadership roles.
  
  Mr. Stackhouse received his B.S. degree from Colorado State University.
  
  He has served on various boards, including Chicagoland Chamber of Commerce, Women in Cable & Telecommunications (WICT) Foundation, Illinois Cable Television Association, Colorado Cable Television Association, and Comcast Sportsnet. He is a member of Cable & Telecommunications Association for Marketing (CTAM), Women in Cable & Telecommunicatons (WICT), National Association for Multi-ethnicity in Communications (NAMIC) and Society of Cable Telecommunications Engineers (SCTE).

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  www.mo.drugfree.org/news/Red%20Ribbon%20Gala_2006.html - [Cached Version]
  Published on: 12/5/2006    Last Visited: 7/15/2009  

  The Red Ribbon event was chaired by Joe Stackhouse, senior vice president of Comcast's Greater Chicago Region, the major benefactor of the event.

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  www.denverpost.com/nationworld/ci_9284290 - [Cached Version]
  Published on: 5/16/2008    Last Visited: 5/17/2008  

  The ads "will better reflect the interests you express through your Web-surfing activity," Charter senior vice president Joe Stackhouse told the affected subscribers in a letter.
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  Stackhouse told customers their personal information will remain confidential.

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  www.stltoday.com/stltoday/business/stories.nsf/manufact - [Cached Version]
  Published on: 7/31/2007    Last Visited: 7/31/2007  

  That lends more urgency to fixing customer service woes, said Joe Stackhouse, Charter's senior vice president for customer operations.
  
  "We need to continue to improve our service," he said."We know we're not where we need to be."
  
  Charter has worked on integrating its call centers, to get calls answered faster, Stackhouse said, and recently set up a "day of" desk, to quickly help customers with problems on the day of an installation or a service visit.

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  www.wict.org/WICT/WhoIsWICT/Trustees/ - [Cached Version]
  Published on: 9/12/2007    Last Visited: 9/12/2007  

  Joe Stackhouse Senior Vice PresidentComcast Greater Chicago Region

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  www.csgsystems.com/CSG_Content.aspx?L1=6&L2=30&L3=79&PR - [Cached Version]
  Published on: 2/19/2009    Last Visited: 10/23/2009  

  “CSG has become a proven partner to Charter, with a firm understanding of both Charter’s and our customers’ needs,†said Joe Stackhouse, senior vice president of customer operations at Charter Communications. “As we continue to drive improvements in the customer experience, CSG can help us to achieve operational efficiencies and effective interactions across our national footprint.â€

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  www.mo.drugfree.org/news/prevention_first.html - [Cached Version]
  Published on: 11/18/2005    Last Visited: 7/15/2009  

  "We are already seeing the benefits of our work with the Partnership for a Drug-Free America's local affiliate, Prevention First, and we are actively encouraging others to join us in support of drug prevention," said Joe Stackhouse, senior vice president of Comcast.

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