Jennifer Spagna

Jennifer Spagna of Office Environments of New England
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"The AV pro should be armed with resolution-related facts," says Jennifer Spagna, who handles technology sales in the AV division at Boston-based Office Environments of New England."Some medical facilities have specific computer applications, which require a specific native resolution.It's imperative to know what that native resolution is, as well as what type of operating system the client plans to display."

Some vendors and integrators say health care professionals often have done their homework, too.Their research sets their expectations."They will have a laundry list," says Spagna."Be prepared to separate fact from fiction, as they'll have gathered so much information, they'll need some help to sort it out."For example, she says, sometimes their research comes from studying consumer models of big box retailers, such as Circuit City.The challenge is to help them understand that they get what they pay for.

Clients often do their research online "in an effort to design the AV system on their own," says Spagna.

Jennifer Spagna548 Donald St.Bedford, NH 03110603-668-5511 Fax: 603-668-4944mivas@neav.com