Concord Monitor Online - Concord, NH 03301 -
[Cached Version]
Published on: 9/15/2005
Last Visited: 9/15/2005
"We strive to set the standard for fair and objective claims handling," said Senior Vice President George A. Shell Jr.
As evidence, Shell said UnumProvident paid more than 90 percent of the 450,000 disability claims it received last year, at a cost of $4.2 billion.He said that in an additional 8 percent of cases, the company did not pay because of what he described as technical reasons, as in cases where claimants returned to work before they became eligible for benefits.
...
In an interview, Shell, the UnumProvident senior vice president, emphasized that those states that did settle made no formal finding of wrongdoing against the company.He said the problems that the states uncovered were not representative of the company's overall performance because examiners looked only at "contentious" closed cases.He characterized the changes agreed to by the company as the furthest thing from an admission of failure.
"I look at them as improvements from the past," Shell said.
However, Garamendi said in a recent interview that among his chief complaints about the settlement was that it failed to allege specific violations by the insurer, a deficiency that he said rendered the accord legally useless.