www.wservernews.com/archives/w2knews-20010611.html -
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Published on: 6/11/2001
Last Visited: 7/21/2007
Software Assurance could ultimately provide some unanticipated benefits for most of Microsoft's customers - even as it turns up the heat on the software giant itself, says Roger Seielstad, a senior network administrator with Peregrine Systems Inc., an Atlanta-based consulting and software firm that specializes in infrastructure resource management.
"If the trade off for a higher cost of software acquisition and support is a corresponding increase in the level of support from Microsoft, it's a trade off I think will be worth making," he comments.In Seielstad's account, a maintenance and support licensing scheme like Software Assurance could force Microsoft to adopt a more "regimented schedule for releasing service packs and upgrades."As an example, Seielstad points to the software giant's spotty record on delivering Windows NT 4.0 service packs in a timely fashion - the intervals between service pack releases varied from two months (SP2) to almost a year-and-a-half (SP4).He contends that such practices won't wash with Software Assurance customers.
"Companies won't tolerate paying for a full year of support for a few hotfixes, most of which aren't applicable to their environments.They will expect a return on their investments," he comments.