Rise of the Ombudsman -
[Cached Version]
Published on: 8/15/2007
Last Visited: 3/10/2008
Pamela Scott, who is director for community association management for the Howard Hughes Corporation, a major developer, thinks an ombudsman is a good thing, although, she says, it doesn't make her job any simpler.
"It has brought the bureaucracy from a regulatory agency into the job," she says."Managers have to cross t's and dot i's on just about everything.It's time consuming."One of the biggest headaches, Scott says, is the sometimes-massive document requests."I had one request for a copy of every design review submitted for paint color changes with no time period," she says.