money.philly.com -
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Published on: 8/12/2000
Last Visited: 8/12/2000
These are not old people, said Michael Sandler, chairman of Research 100, a Princeton market research firm that includes among its specialities an expertise in marketing to those over 50.
When you use the adjective old, you are immediately putting a wall between you and them, he said.
...
Sandler, the researcher, gave another example.If a hotel wants to appeal to senior citizens, it should not talk about being geriatric-friendly.Instead, it should sell safety and security -- large letters on a phone, grab bars in a bathroom, and someone available 24 hours a day.
At the same time, marketers should not confine their pitches to products that would seem to tie in with the age of the prospective buyers, Sandler said.He said that grandparents are increasingly taking on the role of shopper and bargain-hunter for their time-stressed adult children.it be the grandparent who will likely telephone an adult child to say where the grandchild's dream video game is on sale.
It is Grandma and Grandpa who find the bargains, Sandler said.They are very, very smart shoppers. Grandparents is a neat way to market to seniors, Medina said.. . . And besides, there is no greater sucker in the world, and I mean that in the nicest possible way, than a first-time grandparent..