About Us -
[Cached Version]
Published on: 10/24/2007
Last Visited: 10/24/2007
Terri Rose - Office Manager
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Terri RoseBilling Consultant/Office Manager
As Billing Consultant and Office Manager she is responsible for running the office and ensuring that our bills are user friendly and prompt.
Terri came to Sign Language Network, Inc (SLN) in 1997 as Office Manager upon retiring from Albertson's, Inc. after 23 commendable years of service.
Terri has been in the Colorado Springs area since 1972 and began working at Albertson's while attending Doherty High School.After graduation she began to accelerate through several steps in the company ladder.During her tenure at Albertson's, Terri was recognized for her customer service expertise and proficient production in the front-end operations.In acknowledgement of her diligence she was promoted to Scan Coordinator in the IT Department.Upon completion of her career at Albertson's, Terri was asked to assist in maintaining store-level accounting systems, human resources, and payroll.
During Terri's spare time from Albertson's, her own hearing loss drew her to the Deaf Community of Colorado Springs.Terri had a deep desire to offer equally excellent customer service to the deaf community as well.In an effort to do so, Terri volunteered her time with the Center on Deafness and taking sign language courses to enable her to better communicate with her deaf customers.
Terri moved onto volunteer work at the Colorado Springs School for the Deaf and Blind.In becoming acquainted with the Deaf Community, Terri seemed a natural when Sign Language Network, Inc. had grown to the point of needing an office manager.Terri filled a void in the needs of our office in interpreter coordination, A/R, A/P, contract procurement, as well as, other day-to-day operational duties of SLN.
Since joining SLN, Terri has dug into the Americans with Disabilities Act (ADA) with a zest to assist the deaf community in achieving effective communication.She participates in training and ADA conferences whenever they are available.Terri is mesmerized by the ADA.gov website and studies Department of Justice settlements encompassing all titles of the ADA, making her a tremendous resource for ADA compliance.
Terri balances the requirements of the ADA with the needs of SLN's interpreters.She is constantly striving to stay abreast of interpreting "standard practices" while keeping interpreters safe in their settings.Terri was recently awarded an honorary membership to the Pikes Peak Chapter of Colorado Registry of Interpreters for the Deaf.
Terri's experience gives her a unique understanding of the financial accountability of the accommodating provider, combined with the requirements of the ADA, while ultimately providing effective access to our deaf community.
Sign Language Network is proud to have such a versatile, caring, and knowledgeable employee as Terri.