Dr. Rob Robless

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  www.opentravel.org/prdoc.cfm?Name=744 - [Cached Version]
  Published on: 7/25/2002    Last Visited: 3/13/2007  

  Robert Robless, Chief Technology Officer for United Airlines

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  www.iamll1781.org/news/detail2.asp?id=446 - [Cached Version]
  Published on: 10/14/2002    Last Visited: 3/17/2007  

  "Vignette content management solutions are helping take UAL LoyaltyServices to the next level with an open content management architecture that gives us the flexibility to leverage our existing investments and proactively improve our ability to serve our customers," said Rob Robless, chief technology officer for UAL LoyaltyServices.

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  www.hsmaieconnect.org/news/154000320/4012239.html - [Cached Version]
  Last Visited: 2/27/2009  

  United Air Lines' Chief Technology Officer Robert Robless And High County Hospitality's Scott Anderson Added To HSMAI's Executive Think Session On 'Global Wireless Devices: Connecting To The Consumer' HSMAI - eConnect
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  United Air Lines' Chief Technology Officer Robert Robless And High County Hospitality's Scott Anderson Added To HSMAI's Executive Think Session On 'Global Wireless Devices: Connecting To The Consumer'
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  WASHINGTON, DC - To present a "future scan" of wireless technology at the June 24 HSMAI Executive THINK (Travel & Hospitality Innovation, Network, Knowledge), the organization announced today the participation of Robert Robless, Ph.D, chief technology officer, United Air Lines' Loyalty Services, and Scott Anderson, president of High County Hospitality.

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  www.opentravel.org/prdoc.cfm?Name=731 - [Cached Version]
  Published on: 5/30/2002    Last Visited: 3/13/2007  

  Robert Robless, CTO, UAL Loyalty Services

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  Articles - [Cached Version]
  Published on: 7/10/2002    Last Visited: 3/13/2003  

  And United Airlines Loyalty Services CTO Robert Robless noted that his company has already begun evaluating Workshop for similar reasons."I've got a small group of developers who know J2EE but a huge group who don't," explained Robless, who was invited by Chuang to talk about United Airlines IT initiatives during the keynote.

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  Asia Computer Weekly - [Cached Version]
  Published on: 7/28/2002    Last Visited: 7/28/2002  

  Said Rob Robless, chief technology officer at United Airlines, an early and prominent supporter of the alliance:
  
  "The specification establishes a handle by which identity can be established between two different businesses.If someone signs into united.com and uses their profile, then we pass the handle over to Hilton; the only thing passed is that person's handle."
  
  The specs' simplified sign-in functions will mean that once linked to a given site that is part of a federated identity application, users do not need to re-authenticate at each site they visit.
  
  Officials said the specs are intended to overcome some of the frustration, typically among consumers, in the limitations they experience when seeking to transact business on the Internet.
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  In the future, Robless said, the Liberty Alliance hopes to add more granular control functions, such as the ability to allow a user to define what profile information they would like to be shared between related sites in a federated identity application.
  
  "The intention is that the user gives direct permission for which part of their profile ought to be shared between those businesses," he explained.
  
  This article was first published in CMP Media's InternetWeek.

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  BEA Systems - 2002 Press Releases: UAL Loyalty... - [Cached Version]
  Published on: 6/28/2001    Last Visited: 6/24/2002  

  SAN JOSE, Calif. - February 11, 2002 - BEA Systems, Inc. (Nasdaq: BEAS), one of the world's leading application infrastructure software companies, today announced that Rob Robless, chief technology officer of UAL Loyalty Services, Inc. will deliver a keynote address at eWorld 2002, BEA's seventh annual developer conference.Robless, who is scheduled to address eWorld attendees on Feb. 25, will discuss how UAL is using BEA technology to streamline its IT operations and make travelers' experiences more convenient, secure and safe.
  
  As the CTO of UAL Loyalty Services, UAL Corporation's customer loyalty programs and E-Commerce subsidiary, Robless leads the development and operation of United.com and its associated wireless systems, which have won numerous industry awards for innovation and usability.Robless will share how his teams are leveraging technology to provide such services as automated check-in, self-service kiosks, Net access in airport terminals and airplanes, wireless access to travel information and other traveler-friendly services aimed at improving UAL customers' experience and overall satisfaction.
  
  "Providing outstanding customer service and convenience for travelers, combined with the highest possible safety and security, has always been a priority for the travel industry," said Robless."The legacy IT systems in the airline industry are often proprietary and arcane, making improvements difficult.With BEA WebLogic, however, we are building a corporate IT infrastructure using XML, J2EE and Web Services to integrate a wide variety of data and transactions and ensure timely delivery of information throughout our system."
  
  About BEA eWorld 2002
  
  BEA eWorld 2002, occurring Feb. 24-27 at the San Diego Convention Center, is the seventh annual developer conference hosted by BEA Systems, Inc.

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  BusinessWeek Online: News from C|Net.com - [Cached Version]
  Published on: 7/16/2002    Last Visited: 7/16/2002  

  Navigating different Web sites requires frequent stops to sign on, the equivalent of running into a toll booth every mile on the highway, according to Rob Robless, United Airlines chief technology officer.
  
  "There are some issues we need to overcome to increase the consumer acceptance to buy things or use services on the Internet," Robless said.Also needed is a foundation for partnerships "so we can make more interesting products or services to buy off the Internet."
  
  When Sun launched Liberty in September, it was a direct assault on Microsoft's Passport service, which handled single-sign on by using a centralized authentication site run by Microsoft.

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  CMPnetAsia - [Cached Version]
  Published on: 7/16/2002    Last Visited: 7/16/2002  

  The new spec has five features to facilitate secure sign-on to intranet and Internet sites, allowing users to decide if they want to link that sign-on to a company's other partner sites, said Rob Robless, CTO of United Airlines.
  
  Those features include opt-in account linking, so a user can choose whether or not to link an account to another Liberty-enabled site; simplified sign-on, so a user is not required to log in again to a linked site; and authentication context, so linked companies can decide on the basis to authenticate a user when he or she logs in.
  
  Other features are global log-out that logs a user out of all the linked sites when he or she logs out on one; and the Liberty Alliance client feature, which implements the Liberty 1.0 spec on a particular fixed or wireless client.
  
  This story first appeared in CRN, a US-based CMP publication.
  
  Related Articles

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  Departments - [Cached Version]
  Published on: 5/30/2002    Last Visited: 5/30/2002  

  "They're the ones most affected by delays and miscalculations," said Rob Robless, chief technology officer for loyalty services for UAL, the parent company of United.
  
  United recently instituted a program called EasyUpdate, which allows customers to be notified of schedule and itinerary changes through their choice of devices-phone, e-mail, Web, pager or voice mail.They can also designate a third party, such as an administrative assistant or spouse, to receive the updates, Robless said.
  
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