NexChange SEPTEMBER 2002 -
[Cached Version]
Published on: 9/1/2002
Last Visited: 4/8/2003
"In addition to consistently getting the lowest possible fares, travel consultants stand behind travelers with a long list of services not provided by Web sites, such as an emergency 24-hour help desk, preferred airline seat placement, lost-luggage tracking, and e-ticket tracking," said Malcolm Read, senior vice president of global sales and marketing for The UNIGLOBE Group, a worldwide travel management company with franchises in 20 countries.
"Purchasing a ticket online means you are on your own," Read continued."For example, most Web fares are non-refundable and non-changeable and many have restrictions that travelers may not be aware of.A professional travel consultant can frequently work behind the scenes on the traveler's behalf."
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