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Last Visited: 4/11/2008
We're not perfect, and a system this size is going to have a few mistakes," said Jody Puckett, Dallas Water Utilities director.
The city has identified 500 customers whom Ms. Puckett described as still "struggling" with the system for one reason or another.
But she said the city is working diligently to address -- and already has addressed -- many problems associated with its new system, which replaced an aging mainframe.The difficulty that some customers had logging into a new online bill-payment feature at dallascity hall.com, for example, has largely been resolved, Ms. Puckett said.
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Ms. Puckett said that because of the many calls and e-mails water officials are fielding, the water department is having trouble responding to inquiries right away.She urged customers to be patient while the city works on the system.
Sometimes, customers unfamiliar with Dallas' new online payment feature are simply entering their account information incorrectly or finding that reminder e-mails have ended up in their junk mail box, she said.
Although not every problem with the system is simple, many are."And as we get through these types of things, our call volume will definitely go down," Ms. Puckett said.